General Manager Customer Service
Resume:
Vivian Moze
Professional Summary
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Work History
SEQSR - Restaurant General Manager
Augusta, GA
06/2022 - Current
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Interview/Hire candidates
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Taco Bell-Bell American Group - General Manager (GM)
Laurens, SC
03/2019 - 06/2022
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Taco Bell-Bell American Group - Assistant Store Manager
Laurens, SC
07/2018 - 03/2019
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Taco Bell-Bell American Group - Shift Manager
Newberry, SC
10/2016 - 07/2018
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Kept employees operating productively and working on task to meet business and customer needs.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Fresh Express - Crew Leader
Morrow, GA
07/2014 - 07/2016
Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency.
Provided guidance and support to crew members when faced with challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
Established and enforced policies and procedures to maintain high standards of work.
Organized regular team meetings to discuss progress, address concerns, and ensure that all crew members were aligned with project goals.
Kraft Foods/Oscar Mayer - Catalyst SAP Clerk
01/2010 - 01/2014
Aided in customization of process control documentation
Daily reconciliation and true-up of all materials and ingredients
Strengthened communication between departments through consistent updates on project statuses via the shared resources available within the centralized SAP database.
Facilitated smooth supply chain operations by coordinating material deliveries and monitoring transportation schedules within the SAP platform.
Streamlined data entry processes by optimizing SAP system usage for accurate and efficient information management.
********@*****.***
Aiken, SC 29801
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Skills
Management
Inventory Control
Restaurant Management
Customer Service
Staff Scheduling
Training & Development
Cost Control
Recruiting
Operations Management
Microsoft Office
Education
06/1997
Newberry High School
Newberry, SC
High School
.
VM
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