Technical Support Customer Service

Minata SOMA

La Vergne, TN *****

******.****@*****.*** 330-***-**** (Cell)

Summary

Certified CompTIA A+ professional with hands-on experience in PC repair, troubleshooting, and networking. Skilled in problem-solving and providing high-quality technical support in multi-user environments. Strong background in customer service and warehouse operations at Amazon.

Technical Skills

●CompTIA A+ certified

●PC repair and troubleshooting

●Networking fundamentals

●Hardware and software troubleshooting

●Microsoft Office Suite

Education / Certification

Associate’s degree in computer information technology Expected 2025

Nashville Community College

Grade Point Average: 3.67/4.0

Relevant Coursework:

●Networking

●Database Administration

●Programming I (Python)

●Computer Hardware and Software Troubleshooting

Associate degree, Social Sciences June 2015

National Institute for Social Work Training, Burkina Faso

CompTIA A+ certification April 2024

VNHO: Workplace Harassment Awareness Training

VNHO: Virtual New Hire Orientation: Safety

VNHO: Code of Business Conduct & Ethics

First Aid, CPR & AED

Languages: English, French.

Professional Experience

BNA5 - Amazon SC. - Nashville, TN — Warehouse Associate - 9/2019 to Present

Getting customer orders from click to customer door; pull and package merchandise. Pallet mover, sorter/picker of orders, stage, and store freight. Load and unload trucks, use ring and mobile scanners for sorting and pick. Ensure compliance with environmental health, safety, and corporate regulations.

●Sustained zero safety hazards by proactively maintaining a clean and organized warehouse environment.

●Achieved exceptional levels of customer satisfaction through timely, accurate processing and shipping of orders.

Assurant - Smyrna, TN — Mobile Technician - 1/2024 to 6/2024

●Utilize mobile scanners and computer systems for inventory management and order processing

●Troubleshoot and resolve basic technical issues with scanning equipment (Honeywell, Zebra, Point Mobile) and mobile devices (iPhone, Samsung, Motorola, Google, etc.)

●RMA of mobile devices from several vendor including flashing, provisioning, part replacement.

Sims Lifecycle Services - La Vergne, TN — Lifecycle Associate - 6/2022 to 12/2022

●Removing equipment from racks,

●disconnecting power cords,

●Removing hard drives, cabling, and rails

Projects

●Built and configured a small home network, including router setup and device connectivity

●Performed hardware upgrades and repairs on personal computers and laptops

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