Customer Service Inventory Management
Resume:
Debra Brock
Dallas, TX *****
************@*****.***
Professional Summary
Efficient and detail-oriented retail and warehouse professional with 5 years of experience in customer service, cash handling, and inventory management. Proficient in using POS systems, managing inventory levels, and ensuring high levels of customer satisfaction. Work Experience
Cashier and Customer Service
Walmart Store 1216-Carrollton, TX
November 2024 to June 2025
• Returns
• Process Claims for each department
• Money orders
• Cash check
• Bill pay (rent, etc)l
Cashier
RaceTrac Petroleum, Inc.-Irving, TX
March 2023 to October 2024
• Balanced cash drawer at all times, reconciling discrepancies promptly.
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Assisted in inventory management by monitoring stock levels at the checkout count. Assistant Manager
7-Eleven-Allen, TX
August 2021 to February 2024
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
Warehouse Associate
Neiman Marcus Group-Dallas, TX
November 2023 to January 2024
• Efficiently organized and maintained inventory in accordance with company standards
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Performed regular quality checks on products to ensure they met specifications
• Maintained a clean and organized work area, promoting safety and efficiency
• Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
• Collaborated with cross-functional teams to resolve customer inquiries or complaints regarding product availability or delivery status
E-Commerce Warehouse Associate
HEB-Plano, TX
May 2021 to November 2021
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Safely stored hazardous materials according to OSHA regulations and company guidelines
• Maintained a clean and organized work area to promote safety and productivity
• Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately
• Collaborated with cross-functional teams (e.g., logistics, purchasing) to coordinate efficient inbound/ outbound shipment processes
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Operated pallet jacks and hand trucks to move materials within the warehouse Shift Supervisor
CVS-Plano, TX
July 2018 to January 2020
• Managed daily operations, including scheduling, inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Managed multiple projects simultaneously within established timelines
• Increased customer satisfaction scores by 60% through implementation of new service protocols
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
• Increased team productivity by implementing new workflow processes and tools
• Managed vendor relationships, negotiating contracts for favorable terms Fabricator/Assembler II
Texstars, LLC-Grand Prairie, TX
August 2011 to May 2016
• Ensured accuracy of measurements and dimensions during the fabrication process
• Performed quality checks on finished products to ensure they meet industry standards
• Maintained a clean and organized work area to promote safety and efficiency
• Followed all safety protocols and procedures while operating machinery and handling materials
• Assisted in the selection of appropriate materials for specific projects based on their properties
• Operated CNC machines for precision cutting or shaping of materials
• Determined sequence of operations for fabricating tasks based on project requirements
• Used measuring instruments such as calipers, micrometers, tape measures accurately Education
Certificate in Pharmacy Technician
CCI Training Center-Arlington-Arlington, TX
August 2015 to January 2016
• Customer Service
• Insurance Processing
• Patient Records
• Administrative Tasks
• Compliance
• Accurately measuring, packaging, and labeling prescriptions, managing inventory, Processing insurance claims, assisting customers with questions and performing administrative tasks. Skills
• Pricing
• Basic math
• POS
• Cash register
• Quality Assurance
• Cash Handling
• Communication skills
• Computer Skills
• Retail sales
• Insurance Verification
• Hospital Experience
• HIPAA
• Microsoft Word
• Customer service
• Typing
• Order Entry
• Inventory Control
• Retail management
Certifications and Licenses
Food Handler Certification
TABC Certification
May 2025 to May 2027
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