Customer Service Relations

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

JASMINE JOHNSON

EXCELSIOR SPRINGS, MO 64024

816-***-**** *********@*****.***

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

New Account Creation

Product and Service Sales

Time Management

Payment Collecting

Strong Lead Development Skills

Staff Management

Staff Training

Customer Relations

Hiring and Training

Shift Coverage

Money Handling

Role Modeling

Daily Workflows

PRIME 9

Account Manager Kansas City, MO June 2023 - October 2023 Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Built and strengthened long-lasting client relationships based on accurate price quotes and customer- centric terms.

Educated clients on new products or services to increase customer engagement with brand. Facilitated client satisfaction and renewed customer relations to drive growth. Evaluated client needs and developed tailored solutions to increase positive customer ratings. Set clear sales goals to identify activities and behaviors to advance sales process and close deals. Liaised with marketing and sales teams to develop targeted campaigns. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

EDUCATION

BURGER KING

Shift Leader Excelsior Springs, MO May 2022 - June 2023 Trained new employees and delegated daily tasks and responsibilities. Completed cash and credit card transactions accurately using POS software. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Managed inventory and ordered supplies to keep location well stocked with necessary supplies. AT&T

Sales Representative Excelsior Springs, MO October 2022 - December 2022 Managed customer accounts to secure customer satisfaction and repeat business. Trained and mentored new sales representatives.

Retained excellent client satisfaction ratings through outstanding service delivery. Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

WALMART

Overnight Stocker Excelsior Springs, MO September 2022 - October 2022 Removed all boxes and related trash from sales floor and processed through compactors. Used dollies and pallet jacks to unload and organize merchandise from delivery trucks. Inspected floor displays, noted missing items, and immediately replenished merchandise. Scanned shelves and product cases to locate expired, outdated, and spoiled items. SONICS DRIVE IN

Assistant Manager Excelsior Springs, MO May 2020 - October 2022 Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Mentored team members to enhance professional development and accountability in workplace. HIGH SCHOOL DIPLOMA

Excelsior Springs High School

Excelsior Springs, MO, May 2021

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