Customer Service Quality Control
Resume:
M
Ashley
Massie
***********@*****.**
m
College Station, TX
77845
SUMMARY
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
Quality control
Preventive maintenance
Inventory management
Parts ordering
Customer service
Team building
Employee training
Problem solving
Time management
Communication skills
Safety protocols
Schedule coordination
Data analysis
Information tracking
Power Tools and Equipment
Maintenance and repair
Customer interaction
Written/Verbal communication
Works Well Under Pressure
Loading and unloading
Operation Monitoring
Performance improvement
Attention to detail
Multitasking and organization
Problem-solving
Deadline oriented
Equipment operation
Work Planning and Prioritization
Tech-Savvy
Verbal and written communication
Heavy lifting
Team Training
User training
Critical thinking
Staff education and training
Relationship building
EXPERIENCE
Tech Trainer
Bryan, Texas
H and R Cleaning/ Mar 2024 to Current
Performed house checks after cleaning tech has finished job, to ensure the clean was correct and nothing missed
Keep track of schedules, updating customers on arrival of cleaning techs. Speaking with customers if any problems occur in house during time of cleaning. Providing cleaning tech with supplies either forgot or found out needed in addition to the clean.
Replaced defective components or parts as needed.
Tested and calibrated instruments to ensure accuracy and reliability of data. Conducted preventive maintenance procedures according to established schedules. Managed quality control and maintained high level of customer satisfaction. Followed safety practices to safeguard against injury and damage to property. Completed scheduled appointments on time to drive quality service. Parts Manager
Bryan, Texas
Auto Zone Auto Parts/ Oct 2014 to Mar 2024
Monitored stock levels regularly to avoid backorders or shortages. Analyzed pricing trends to optimize cost savings.
Resolved customer inquiries related to part availability or quality issues. Trained new staff members on proper parts handling techniques. Inspected returned parts for damage before restocking shelves. Organized and monitored inventory levels of parts, tools, and supplies. Generated weekly sales reports detailing product demand patterns. Created reports to track inventory usage and performance metrics. Coordinated delivery schedules for incoming orders. Maintained records of all orders placed, received, and shipped. Assisted in developing a system for tracking special orders. Collaborated with other departments to ensure timely deliveries. Prepared documents for ordering parts, supplies, and equipment. Conducted monthly audits of inventory control systems. Conducted regular inventory audits to ensure accuracy of stock levels. Investigated discrepancies between physical inventories and records. Connected with customers to provide assistance and collect feedback to optimize operations.
Coordinated with service department to ensure availability of necessary parts for repairs.
Implemented inventory control systems to track parts usage and reduce waste. Managed employee schedules and daily assignments.
Created work crew schedules and delegated assignments. Trained and monitored employees to teach daily tasks and improve performance. Allocated material and labor resources to promote on-time and under-budget project completion.
Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Monitored project progress to enforce adherence to deadlines and quality standards. Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
EDUCATION AND TRAINING
High School Diploma
Frenship High School May 2007
Wolfforth, TX
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