Help Desk Inventory Management

Objective

Motivated, personable business professional with a unique and diverse background who thrives in deadline-driven environments accompanied with excellent team-building skills. My objective is to obtain a challenging position as part of a highly professional and competitive team dedicated to the implementation, operation, and maintenance of mission-critical infrastructures.

Skill Summary

Responsible for the build/ imaging of physical Windows 10 desktop PCs and laptops via thumb drive PXE boot

Responsible for the physical installation of hardware at user desks (monitors, PC, webcam etc.), as well as the handover of laptops to users

Liaison with other technology teams to ensure any build issues are resolved

Experience with general deskside support and physical Desktop PC installations

Ability to cope under pressure

VDI Experience and Knowledge

Assist with inventory management, ensuring migration task can continually be met

Use of migration tools too track and co-ordinate PC builds

Team Leadership, Communication, and Coordination Skills

Ability to diagnose and resolve software and hardware cases

Strong interpersonal and organization skills, successful in working both independently and in a team environment

Ability to work outside of normal business hours

Ability to work with all levels of management and staff

Education:

UEI Riverside, Riverside, CA Computer Science Diploma 2014

Tech Skills

●MS Word, MS Excel, MS PowerPoint • Operating Systems: Windows 7/8/10, Fiery printers, • Extensive knowledge about, Firewalls, Routers, Subnetting, ip4 addressing, cabling, terminations, VPN, active directories, servers.

●Perform system and Network Administration in a multi-platform and operator systems environment independently

●Enterprise-level LAN - WAN operations

●Database management system

●Excellent verbal and written communication skills • Dedicated and meticulous—high level of accuracy • Organizational skills and ability to prioritize workload • Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability • Quick learner with the ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation.

●Patching Network connection

●Ability to retain detailed information needed to solve complex problems

Employment

Sr. Systems Engineer Vyaire Medical, Palm Springs, CA

July 2020 - present

●Help Desk, (Laptop, Desktop) Printer, Tablet & smartphone (Android, windows mobile IOS) Support, AD, Windows 10/7, Network solution TCP/IP, Workplace Management, PC Install, commercial software install, PC tooling RDP, Anti-virus tools & Backup / restore

●Troubleshooting experience with the following: Remote users, LAN, Printers, etc. Proprietary and standard software applications, Phone Systems, Windows (various versions), and Active Directory

●Ability to analyze, diagnose and resolve reported problems on hardware, software, OS, applications, and device compatibility.

Dell Pro Deploy Peak Systems Inc., New York City, NY

March 2019 – April 2020

●Provide Advanced technical support for the resolution of escalated user Problems, Troubleshoots and resolve hardware and software problems and errors technology team or vendors; answer technical questions

●Enterprise-level installation and configuration of all software.

●Install configure and maintain virtual machine environment manages virtual servers manages VM hosts and servers.

Information Technology Engineer Abbott Vascular, Temecula, CA

March 2018 – March 2019

●Be a part of extended support to the help desk and infra teams operating remotely and assist when physical help is required.

●Install & support all standard applications, viz. MS Office Suite, Adobe Acrobat XI, etc.

●Knowledge of MDT Image deployment and open source tools for Linux deployment

●Responsible for the build/ imaging of 700 physical laptops 300 physical desktop Windows 10 desktop PCs and laptops.

Network Services Velociti Inc., Riverside, MO

May 2017 – April 2018

●Run cat5e inside of Love’s truck stop, as well as cat6 on rooftop and tire shop.

● Assemble, set up access points and power beams; update configurations when needed.

●Assignment acquires a lot of travel state to state, city to city, transporting material.

Computer System Technician Digital Best, Riverside, CA

January 2007 - Present

●Exclusive support for Elderly PC users within Riverside and surrounding counties.

●Troubleshooting user problems relating to Operating System issues (Windows 7/10) also skilled with Mac, Apple computers, upgrades, MS Office products, and Internet connectivity.

●Proficient at researching and implementing break fixes for all hardware and/or software technology issues.

References Available Upon Request

Contact this candidate