Front Office Assistant
Resume:
CYNTHIA E HUBBARD
*********@*****.***
Athens, GA
Objective
To obtain a challenging position as an Front Office Receptionist/Assistant where my skills and experience can be utilized to provide exceptional customer care for patients and visitors.
Education
Experience
Cedar Shoals High School
Diploma
May 1980
Some College
Bachelor of Science
University Cancer and Blood Center
Patient Care Coordinator Athens,GA
October 2022 to April 2023
Scheduled follow up appointments, faxed doctor’s orders
Greeted patients at checkout
Scheduled Scans, MRIs, and Procedures
Confirmed Appointments
Answered Triage messages
Front Office Assistant
Piedmont Healthcare Athens, GA
May 2022 to August 2022
Greeted patients and visitors with kindness
Answered incoming calls, transferred to appropriate extension
Scheduled and confirmed appointments
Copied, Faxed, and Scanned documents
Verified insurance, updated demographics
Handled Medical Records
Collected copayments and balances
Prepared End of Day Reports
Front Office Assistant
Saint Mary’s Healthcare Athens, GA
September 2017 to May 2022
Greeted patients and visitors with a smile
Answered and transferred calls
Scheduled and Confirmed appointments
Check-in and out patients with ease
Scanned documents
Verified and updated patients demographics and insurance
Balanced and reported copayments daily
Prepared End of Day Reports
Awards & acknowledgments
Consistently received positive feedback from patients as I offered comfort with encouraging words. But first and foremost, by greeting everyone with a hello and a smile.
I also created a peaceful space by placing pictures and poems that I had written on my wall.
Skills
18+years of Medical Front Office experience
Proficient with the check-in and out process, verifying insurance benefits,
and obtaining authorizations (10+years)
Very comfortable answering phones (10+years)
Knowledgeable of EMR systems
Filing
Receptionist (10+years)
MS Office, Excel, Windows (10+years)
Data Entry (18+years)
Clerical (18+years)
Customer Service (18+years)
Organizational Skills (10+years)
Medical Scheduling (18+years)
Medical Records (10+years)
Office Administration (10+years)
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