Software Development Customer Care

R/A

RYAN

ANSUS

About

Strong skills in coding, software development, and

SaaS. Excellent communication skills, attention to detail, and commitment to providing superb

customer care.

Experience

Retention Specialist

ADT / Remote

2022 – Current

• Prevent business and residential customers

from canceling services by offering deals or

reselling the value.

• Assist customers with payments &

technical support

IT Specialists

Galaxy Telecommunications / Remote

2021-2022

• Troubleshoot both app(software) & hardware

issues for call center agents and customers

• Experience using both Zendesk & Kustomer

to resolve both agents’ and customers’ tech

issues

Account Manager

Wells Fargo / Remote

2020 -2021

• Provide loan details to customers about their

home loans

• Provide exceptional customer service to

customers already in a emotionally

vulnerable state due to being delinquent on

their mortgage payments

Education

Coding & Software Development

Digital Media Institute

2020 – 2021-Graduated

Honor Student

Captain Shreve High School

2017 -2020 GPA 4.1 - Graduated

Member

National Technical Honor Society

2018 -Current

Skills

• Comptia- A

• Comptia- F

• Website Developer

• MySQL

• Github

• C#

• Security systems( other skills mentioned upon

request)

www.galaxyteleconnect.com P.O. Box 8172Shreveport, LA 71148 ****.*****@*****.*** 318-***-****

Contact this candidate