Customer Service Representative
Resume:
*************@*****.***
Atlanta, GA 30345
Active Listening
Account Updating and Management
Report Generation
Call Management
Paperwork Processing
Data Collection
Technical Support
Critical Thinking
Call Center Operations
Service Standard Compliance
Customer Service
Complaint Handling
Professional Telephone Demeanor
Strategic Sales Knowledge
Product and Service Solutions
Project Management
Computer Proficiency
Team Development
Problem Resolution
Follow-Up Skills
Customer Relationship Management
Microsoft O ce Suite
TRESHAWN FOSTER
SKILLS
EDUCATION
Bachelor of Science - Sociology
Austin Peay State University
Clarksville, TN May 2019
WORK EXPERIENCE
CJ’s Restoration - Sale Advisor/Customer Service
Account Manager
Current
Managing client relationships
Overseeing restoration sales (for flood, fire, and roof damage)
Ensuring smooth communication and service throughout the project.
Providing exceptional customer service throughout the restoration process.
Ensuring customer satisfaction.
Repair damage caused by water leaks, floods or other water- related incidents.
Water extraction, drying, mold prevention, and structural repairs.
Saks Fifth Avenue - Digital Luxury Sales Specialist Hybrid Remote March 2022 - November 2024
Boosted sales by providing exceptional customer service and product knowledge in the luxury fashion sector.
Exceeded 1M in sales each year.
Developed long-lasting client relationships to ensure repeat business and loyalty.
Achieved sales targets consistently by implementing e ective selling strategies and building rapport with clients.
Processed transactions e ciently, ensuring accurate pricing and inventory management.
Provided styling advice based on client preferences, leading to increased confidence in purchasing decisions.
Managed client appointments and ensured timely follow-ups, demonstrating attentiveness to each individual's needs.
Developed strong relationships with clients, leading to increased repeat business and referrals.
Managed social media accounts, showcasing the latest styles. available at the store while engaging with followers online. Vanderbilt Medical Center - Psychiatric Rehabilitation Counselor
August 2020 - March 2022
Enhanced patient recovery by developing and implementing individualized rehabilitation plans.
Established trust with patients by maintaining a supportive and empathetic environment for therapy sessions.
Facilitated group therapy sessions, fostering a sense of community and support among participants.
Collaborated with multidisciplinary teams to provide comprehensive care for patients with complex psychiatric needs.
Maintained detailed case notes to track patient progress and inform ongoing treatment decisions.
Coordinated with external agencies for additional support services such as housing assistance or vocational training as needed. CERTIFICATIONS
Omega Psi Fraternity Inc.
Trio Mentor Austin Peay State University
Young Community Leader CMCSS
*************@*****.***
Atlanta, GA 30345
Active Listening
Account Updating and Management
Report Generation
Call Management
Paperwork Processing
Data Collection
Technical Support
Critical Thinking
Call Center Operations
Service Standard Compliance
Customer Service
Complaint Handling
Professional Telephone Demeanor
Strategic Sales Knowledge
Product and Service Solutions
Project Management
Computer Proficiency
Team Development
Problem Resolution
Follow-Up Skills
Customer Relationship Management
Microsoft O ce Suite
TRESHAWN FOSTER
SKILLS
CERTIFICATIONS
Omega Psi Fraternity Inc.
Trio Mentor Austin Peay State University
Young Community Leader CMCSS
Youth Villages - Counselor/Account Manager
April 2019 - July 2020
Enhanced patient recovery by developing and implementing individualized rehabilitation plans.
Improved patient outcomes through consistent monitoring and evaluation of treatment progress.
Established trust with patients by maintaining a supportive and empathetic environment for therapy sessions.
Facilitated group therapy sessions, fostering a sense of community and support among participants.
Collaborated with multidisciplinary teams to provide comprehensive care for patients with complex psychiatric needs.
Maintained detailed case notes to track patient progress and inform ongoing treatment decisions.
Coordinated with external agencies for additional support services such as housing assistance or vocational training as needed.
Account management skills
Hankook Tire - Sales Representative
February 2017 - March 2019
Streamlined call center processes for improved e ciency and reduced wait times.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Managed high-stress situations e ectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Contributed to sales growth by up-selling products and services based on individual customer requirements.
Handled escalated calls e ciently, finding satisfactory resolutions for both customers and the company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Contact this candidate