Software Development Manager

Richard Williams

678-***-**** ***.*********@*****.***

linkedin.com/in/ric-williams/

IT Director, Solution architect

Technically strong Software Development Manager with hands-on expertise in web, mobile, .net, cloud platforms (AWS, Azure), and data systems. Known for leading Agile teams, communicating across different levels, and driving complex projects from architecture to delivery with clarity and impact. Recently modernized a $100M+ sales tracking process for Chick-fil-A, reducing manual workload by 90% and accelerating turnaround by 70%.

Software Architecture • Agile Leadership (SCRUM/Kanban) • Cloud-Native Development (AWS, Azure) • Data Engineering • DevOps • RPA • CI/CD • Cross-Functional Team Leadership • Enterprise SaaS Applications • .net

EXPERIENCE

JJ Keller June 2024 - July 2025

Senior Software Development Manager

JJ Keller provides software and personnel support services for logistics companies.

●Enhanced the performance of the existing databases by 40% by setting new database coding standards, tuning, and configuration changes.

●Rescued a project effort that was over budget and missed timelines by 4 months by re-evaluating progress and implementing Agile.

●Designed a new set of databases to replace the legacy databases for both operational and analytical needs.

●Reduced backlog of report requests and improved turnaround time by 50% by reallocating team resources and creating a more efficient request process.

●Trained more than 100 people on the Managed Services Product and Development teams on Agile methodologies, including SCRUM and Kanban.

●Provided production incident support by conducting root cause analysis to identify recurring issues, implement corrective actions, and reduce future disruptions.

●Prototyped the new analytical system in Microsoft Fabric.

Clayton County February 2020 – June 2024

Division Manager/Software Architect

As the Chief Architect and division manager my role was to establish processes, architect solutions, and lead the team to successful delivery.

●Created new Enterprise Architecture to support software development for the Justice System.

●Released 6 products in 4 years and provided 24/7 support using SQL Server, C#, RabbitMQ, Docker, Jenkins, Github, and React, Robotic Process Automation (RPA), e-Signature, and workflow tools.

●Designed the UI, database, and microservice architecture, and built new systems for Jury Management, Magistrate Court, Jail, Warrant Operations, and police.

●Created a software development division of 24 people within Clayton County, including implementing processes and procedures.

●Managed annual $2 million dollar budget, and brought in resources and vendors to assist Clayton County in various strategic efforts.

●Created architecture for the integration of a commercial off-the-shelf Records (Feith) Management System.

●Trained more than 30 staff members and implemented multiple Agile processes, including SCRUM and Kanban.

●Created a Data team within the software development division to handle data integration, database management, and analytics.

Experient Group January 2018 – February 2020

Director/Architect/Mentor

Experient Group is a consulting agency that contracts with companies to build websites, applications, and provide DevOps consulting.

●Improved time entry and reporting by 91% while improving/ accuracy, by architecting, developing, and leading a team to build a time capture cloud-based application.

●Delivered 90% workload reduction by 90% (need to remove one of these “90%”) and created 70% faster turnaround by modernizing a $100M+ sales tracking process a custom web application, replacing Excel workflows, in collaboration with Chick-Fil-a licensing team.

●Rewrote reports and supported data extraction for the Chick-Fil-a HOBST team using Postgres, .net, and Tableau.

●Taught courses to more than 50 developers and consultants on object-oriented design patterns, web performance, React Development, RabbitMQ, story writing, and requirement gathering.

●Built initial estimates and proposals for new client work.

Soltech July 2017 – January 2018

Solution Architect

●Designed solutions for clients including LG HVAC and Maba Holdings enabling cutting-edge solutions to be developed.

●Managed client relationships and other during discovery and delivery efforts.

North Highland/Sparks Grove July 2016 - July 2017

Solution Architect

●Designed solutions for clients including Delta Air Lines while providing DevOps consulting Primerica.

●Implemented accessibility compliance into applications and improved the process by incorporating accessibility guidance earlier into the process.

Pull-A-Part Aug 2014 - July 2016

Chief Architect/Director of Development

Designed enterprise applications to enable inventory management, Searching, and Point of Sale systems.

ADDITIONAL EXPERIENCE

Definition 6

Director

Northrop Grumman

Team Lead

EDUCATION

GEORGIA SOUTHERN UNIVERSITY

Bachelor of Business Administration (B.B.A.): Marketing \ Advertising

PAST RECOGNITION

Northrop Grumman Chairman’s Award – Presented with 3 of the company's highest honor and recognition awards in recognition of my contributions to the success of a recognized strategic program.

Galaxy Scientific Significant Technical Achievement Recognition Award – Twice recognized with this award once for innovation in integration technologies and another time for developing the FAA next-generation system

Clayton County IT Manager of the Year - 2022

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