Customer Service Sales Representative
Resume:
Josie Rhodes
Como, MS ***** 662-***-**** *****.******.**@*****.***
SUMM Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
CERTIFICATES RAPID Certificate of Achievement; Awarded for performance and dedication to promoting positive awareness of the RAPID program to a professional learning environment for students and cadre alike.
Department of the Army Certificate of Achievement; Awarded for outstanding achievement in demonstrating
leadership. Timely dissemination of information and exercise of responsibility and initiative directly contributed to the overall success of company. SKILLS Conducting Briefings Research and Analysis
National Security Understanding Military Operations Intelligence assessments Compliance requirements
Complex problem solving Reading comprehension
Threat Assessment Imagery Analysis
Top Secret Clearance Customer service
Account management Goal oriented
Team leadership Sales closing
Relationship cultivation Phone and email etiquette WORK HISTORY OUTSIDE SALES REPRESENTATIVE 05/2025 to CURRENT OneSource Property Maintnance Southhaven, MS
Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
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Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
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Established new accounts through cold calling and personal visits to potential customers.
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• Exceeded monthly sales targets and quotas consistently. INTELLIGENCE ANALYST 07/2023 to CURRENT
J R
Army National Guard Amory, MS
Utilized specialized software programs to collect, store, analyze and present large amounts of information in an organized format.
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Analyzed data from a variety of sources to identify potential targets, threats or opportunities.
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Compiled evidence from multiple sources into concise yet comprehensive intelligence briefs suitable for presentation at high-level meetings.
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Assisted with developing strategies and tactics based on gathered information regarding adversary capabilities, intentions and goals.
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Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.
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Provided real-time incident reporting to internal members and clients on threats to key sectors.
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SALES REPRESENTATIVE 11/2024 to 05/2025
CarMAX Tupelo, MS
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
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Generated additional sales opportunities with upselling and cross-selling techniques.
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Expanded customer base through cold calling, networking, and relationship building.
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Increased sales revenue by identifying and targeting high-potential accounts.
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CORRECTIONS OFFICER 05/2024 to 11/2024
Lee County Adult Jail Lee County, MS
Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
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Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
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Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
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Supported successful emergency response efforts by participating in regular drills and training exercises.
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STORE ASSOCIATE 05/2021 to 05/2023
Target Olive Branch, MS
Greeted customers in a friendly manner, responding promptly to inquiries and requests for assistance.
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Organized backroom storage areas to ensure safe, efficient stocking of fresh produce
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• Maintained knowledge of sales and promotions, return policies and security practices.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
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Collaborated with team members to ensure effective communication between departments regarding product availability.
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Received incoming shipments of produce and checked for quality assurance.
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EDUC Associate of Science Intelligence
Cochise College, Douglas, AZ
RAPID RAPID Certificate of Achievement; Awarded for performance and dedication to promoting positive awareness of the RAPID program to a professional learning environment for students and cadre alike.
CERTIFICATE OF
ACHIEVEMENT
Department of the Army Certificate of Achievement; Awarded for outstanding achievement in demonstrating leadership. Timely dissemination of information and exercise of responsibility and initiative contributed to the overall success of company.
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