Customer Service Patient Care
Resume:
Lisa Day
Fort Smith, Arkansas 72903
️ ***********@******.***
Professional Summary
Dedicated and experienced healthcare professional with over a decade of hands-on experience in cardiac diagnostics, specializing in electrocardiograms (EKGs), Holter and event monitoring, and patient care. Proven ability to train and mentor new technicians, ensuring high standards of clinical practice. Strong background in customer service and communication, with additional experience in retail and logistics.
Core Competencies
• Electrocardiogram (EKG) Testing
• Holter & Event Monitor Placement and Servicing
• Patient Interaction & Care
• Clinical Staff Training & Mentorship
• Medical Equipment Handling
• Healthcare Documentation
• Customer Service & Communication
Professional Experience
Mercy Hospital – Fort Smith, AR
EKG Technician
August 2016 – May 2023
• Performed a wide range of electrocardiograms (EKGs) for inpatient and outpatient care.
• Placed and maintained Holter and Event Monitors for long-term cardiac monitoring (up to 30 days).
• Led training for new EKG technicians, ensuring adherence to hospital protocols and quality standards.
• Collaborated with physicians and nurses to ensure accurate diagnostic results and patient comfort.
Sparks Regional Medical Center – Fort Smith, AR
EKG Technician
1993 – 2001
• Conducted routine and emergency EKGs for patients across various departments.
• Installed and serviced Holter Monitors, ensuring accurate data collection and patient compliance.
• Maintained detailed records and supported cardiology staff with diagnostic reporting.
Walmart – Fort Smith, AR
Cashier / Digital Picker
June 2023 – May 2025
• Delivered high-quality customer service in a fast-paced retail environment.
• Processed transactions and fulfilled online orders with accuracy and efficiency.
Kohl’s Department Store – Fort Smith, AR
Shipment Receiver
August 2007 – August 2016
• Managed inventory intake and organized merchandise for department distribution.
• Ensured accurate labeling and presentation of apparel for retail display.
Southern Steel and Wire – Fort Smith, AR
Fabricator
August 2003 – April 2007
• Fabricated precision parts for appliance manufacturers.
• Conducted quality control inspections to meet production standards.
Dillard’s Department Store – Fort Smith, AR
Sales Clerk
1990 – 1993, 2001 – 2003
• Provided customer service in Juniors and Men’s departments (Polo and Ralph Lauren).
• Assisted with merchandising, pricing, and inventory management.
Education
Arkansas State University – Jonesboro, AR
Bachelor of Science in Broadcast Sales Management
August 1986
Petra Allied Health – Fort Smith, AR
Pharmacy Technician Certification
March 2011
Additional Skills
• Strong interpersonal and mentoring abilities
• Adaptable across healthcare and retail environments
• Committed to patient care and clinical excellence
Contact this candidate