Care Manager
Resume:
MELINDA BAEZ
***********@*****.*** 845-***-****
Suwanee, GA
SUMMARY
Dedicated and compassionate Care Manager with over 17 years of experience in Human
Services. Expert in coordinating patient care, managing healthcare schedules, and ensuring
seamless communication between patients, families, and healthcare providers. Adept at
navigating complex healthcare systems, advocating for patient needs, and facilitating access
to essential resources and services. Proven ability to develop and implement patient care
plans that enhance the quality of care and improve patient satisfaction.
WORK
EXPERIENCE
Registered Behavior Technician, Apollo Behavior Center Nov 2024 - Current
¢ Apply one-on-one Applied Behavior Analysis therapy to autistic children
¢ Implement behavior intervention plans and collect data on client progress
¢ Support clients in activities of daily living (ADLs) and social interactions
Care Manager, Care Design New York July 2018 - Oct 2023
« Provided comprehensive care coordination for individuals with
intellectual/developmental disabilities and mental health illnesses
including implementing, and monitoring life plans
« Lead and collaborated with participants and their interdisciplinary team
« Assisted with maintaining patient benefits such as social security, SSI,
Medicaid, Medicare, and assistance programs
Medicaid Service Coordinator, Sullivan Arc Mar 2015 - June 2018
« Responsible for advocating for patient to ensure informed decision making,
consent and appropriate guardianship
« Implemented, updated, and monitored patient service plans
« Provided case management services as needed to patients with
intellectual/developmental disabilities and mental health illnesses
Assistant Program Manager, Sullivan Arc Oct 2012 - Feb 2015
« Managed and supervised staff and residents
« Developed record keeping processes, household planning and agency policy
procedures
« Kept Record Logs, of safety procedures, supervised group activities and
transport of patients
EDUCATION
Associate of Science: Human Services
Sullivan County Community College
Associate of Science: Liberal Arts And Sciences
Sullivan County Community College
KEY SKILLS
¢ Bilingual e ADL Support
« Data Entry « Team Leadership And Development
« Record Management « Delegation And Task Prioritization
« Microsoft Office « Communication And Interpersonal Skills
« Project Management « Strategic Planning
« Process Improvement And « Employee Training And Onboarding
Optimization « Detail Oriented
« Resource Allocation And Management « Highly Organized
* Conflict Resolution
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