Customer Service Representative

Jocelynn Watson

480-***-****

********.********@*****.***

Education

Associate's Degree in General Studies 2009 Rio Salado College

Skills & Abilities

Proficient in Internet, Microsoft Office Suite & Computer Technology

● ABLE TO ACCURATELY TYPE 40+ WPM. SEASONED INTERVIEWING SKILLS. FOCUSED ON

EXCELLENT CUSTOMER SERVICE. SKILLED IN MULTI-TASKING IN A FAST-PACED WORK

ENVIRONMENT WITH MINIMAL SUPERVISION. THOROUGH VERBAL AND WRITTEN

COMMUNICATIONS. EXCELLENT TIME MANAGEMENT SKILLS & THOROUGHLY ORGANIZED. TEAM

PLAYER WITH LEADERSHIP SKILLS, FLEXIBLE, RELIABLE, RESPONSIBLE & HONEST. OPEN &

PASSIONATE TO LEARN NEW THINGS AND HELP PEOPLE. ADMIRABLE WORK ETHIC &

COMMITTED TO FINDING SOLUTIONS TO CHALLENGES.

Experience

Corps Program Assistant/Kitchen Assistant The Salvation Army March 2016 - Oct. 2019

● Assisted Ministers and Program Director with programs such as Sunday school classes, Sunday morning

worship service, bible studies & women/kids programs.

● Counted, recorded & deposited weekly tithes & offerings. Inventoried & restocked kitchen supplies. Weekly

visits to St. Mary's Food Bank. Served hot meals & snacks to assorted groups ranging from 10-75 people.

Women's Assistant Resident Manager The Salvation Army Dec. 2014 - March 2016

● Assisted Resident Manager. Live-in position overseeing the general welfare & safety of 14 female

beneficiaries. Random drug & alcohol testing.

● Transported women to & fro work, meetings, chapel & classes. Listened to, encouraged & mentored women.

Customer Service Representative / Appointment Setter Merchant Services May 2010 - Jan 2011

● Made outgoing calls through automated dialing system in hopes to set up appointments between potential

customers & sales representative to gain credit card terminal business accounts.

● Reached ultimate goal of scheduling 21 appointments in a one week period earning a bonus of $1,000.

Marketing Service Representative Televerde June 2006 - June 2009

● Completed outbound calls for multiple corporate clients, answered inbound calls, input data to computer.

Produced monthly revenue of at least $8,000 & quarterly revenue of $25,000 consistently exceeding weekly

goals. Rewarded certificate by supervisor of overachieving financial quarterly goal by 47%.

● Chosen to become a Sales Optimist Specialist, which included supervising a calling team & collaborating with

Sales Representative. Recognized as a knowledge specialist for two major accounts, Microsoft & Blue Coat.

Awards & Certifications

● Chosen to become the Celebrate Recovery Ministry Leader from June 2018-Dec. 2019

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