Quality Assurance Software Engineer

Sasitharan Maharajan

Software Engineer in Test United States ************@*****.*** +1-959-***-**** Visa Status: H-1B (Valid until 2027) LinkedIn: https://www.linkedin.com/in/sasitharan-m Professional Summary:

Senior Software QA Engineer with 14+ years of experience in Quality Assurance, Test Automation, and Functional/UAT Testing across US Healthcare - Payer and Provider, Banking, and Finance domains. Certified in CSM, CSPO, SSM, POPM, and ISTQB. Proven expertise in QA leadership, Agile methodologies, test automation strategy, and process optimization. Adept at building and mentoring high-performance teams, driving DevOps and CI/CD automation, and ensuring seamless software delivery. Aspiring AI-driven QA with automation expertise, skilled in understanding client requirements, uncovering edge-case scenarios, and contributing across functional and UAT phases to ensure business alignment and quality.

Key Skills:

• Test Automation and CI/CD: Selenium, Karate, Tosca, PyTest, HP UFT, IBM RFT, API Testing, Jenkins, GitHub, Azure DevOps (ADO/TFS)

• Enterprise Application Testing: Salesforce, Mainframe, Mobile Testing (Appium, Perfecto, SeeTest, GigaFox – iOS/Android)

• Programming Languages: Java, Python Pandas, JavaScript, Groovy, Visual Basic

• Development Tools & IDEs: Eclipse IDE, IntelliJ IDEA, Visual Studio Code

• Database & Data Management: Microsoft SQL Server, MySQL, IBM Data Studio, IBM Netezza, Toad Data Point

• API & Log Validation: SOAP UI, Postman, Swagger, Ready API, REST API Testing, Splunk, Grafana, Kibana

• Specialized Testing Areas: Salesforce CRM sandbox testing, Accessibility Testing, Database/ETL Testing (SQL & DB2 queries)

• QA Leadership and Strategy: Led scalable quality initiatives, optimized testing frameworks, & enhanced test effectiveness across teams

• Stakeholder Management: Strong communicator, partnering effectively with cross-functional teams and business stakeholders Professional Experience:

Senior Consultant – Quality Assurance CGI Technologies & Solutions Inc Jun 2022 – Present PNC Bank, Hartford, CT

• Managed QA for Retail Lending, Banking, Wealth, PNC Brokerage; led requirements, sprint planning, demos, and test management in Azure DevOps & JIRA.

• Led Agile ceremonies, defect triage, task delegation, and collaborated with business analysts and product owners for requirements and cross-team validation.

• Oversaw mobile app QA using Experitest SeeTest; ensured Android/iOS compatibility, ADA/WCAG 2.1/2.2 compliance, and infrastructure enhancements.

• Ensured quality of PNC’s EDGE platform by testing Salesforce Lightning UI, validating CRM workflows, API integrations, ESB transactions.

• Executed SQL queries to validate data migration, loan returns exception handling, and status transitions for PNC retail lending, ensuring data accuracy and integrity as per business and state-specific rules.

• Designed and implemented Selenium UI automation scripts in Java with Cucumber, leveraging framework features like CI/CD integration, Xray/Jira reporting, and custom reusable utilities for end-to-end functional and regression testing.

• Authored and executed exhaustive Gherkin-based Karate API tests, validating data integrity across PNC loan returns from ACH, Paper, and Fiserv sources.

• Utilized and maintained a Karate API automation framework with CI/CD, Xray/Jira integration, and custom Java utilities for secure, scalable automation.

• Conducted API, web services, Service Virtualization, SQL Server validation using PyTest, and Hadoop validations using TOAD; validated Hangfire, RedHat OpenShift, managed test artifacts in JIRA XRAY.

• Contributed to Tosca POC team, validating codeless, data-driven automation (TDS/TDM) for UI, API, DB; demonstrated Tosca’s unified platform, reusable modules, DEX, and parallel execution advantages over Selenium/Karate. Senior Quality Assurance Engineer MasTech Digital Techs Inc Sep 2021 – Jun 2022 PNC Bank, Manchester, CT

• Led mobile app QA initiatives with Experitest SeeTest, validating Android and iOS compatibility while ensuring strict ADA and WCAG 2.1/2.2 compliance.

• Oversaw both manual and automated testing efforts, clarified business requirements, resolved defects, and managed comprehensive test artifacts within JIRA and XRAY platforms.

• Developed and executed mobile automation tests with Appium and Java, validating functional workflows, UI elements, and compatibility on Android and iOS applications.

• Applied Agile practices by leading ceremonies, collaborating with product owners, and implementing automation with Appium, Selenium Java, TestNG, and Cucumber BDD.

Associate Cognizant Technology Solutions US Corp May 2017 – Sep 2021 CVS Health, Chennai, India & Hartford, CT

• Directed offshore QA, managed testing lifecycle, technical guidance, Onshore-Offshore collaboration, and Agile ceremonies for SAFe digital transformation and healthcare claims projects.

• Led CVS Health/Aetna claims and integration projects: AEI claims lifecycle, Salesforce CRM admin/front-end/integration, CARIN, Synthea, HL7 FHIR, EDI (ANSI X12 834/837), security, HIPAA compliance, and presented bimonthly governance updates.

• Audited deliverables, enforced processes, mentored QA teams, managed forecasting, rate negotiations, onboarding, and served as onsite coordinator and client representative.

• Led end-to-end API, End user applications, backend, SOA, middleware (IIB), and database (SQL/Marklogic) testing, automating SOAP UI test cases using Groovy and Rest Assured.

• Implemented automation frameworks (IBM Rational Functional Tester, Selenium, Rest Assured, Java), continuous monitoring, integrated DevOps pipelines, and ensured structured test management with JIRA, IBM RTC/RQM.

• Recognized as claims domain SME and appointed to Business Analyst role by client leader, Mr.Raju Avancha. Associate Cognizant Technology Solutions May 2011 – May 2017 Healthfirst & Aetna (CVS Health), Chennai, India

• Specialized in US Healthcare; validated Aetna compensation & commissions (reps/Brokers/GA), Salesforce CRM, CCD/C-CDA, Encounter data, 834/837 EDI, HIPAA, CMS, data migration to SFDC cloud, and Salesforce real time integration using Dell Boomi (iPaas).

• Managed work allocation, stakeholder communication, offshore mentoring, and led E2E QA across Agile, Waterfall, and Scrum projects.

• Engaged clients via Webex, triage meetings, and reviews; gathered requirements, aligned objectives, prepared test closure reports, and tracked defects.

• Designed verification plans, expanded API/UI coverage, managed documentation, defect tracking and metrics in IBM ClearQuest/ClearCase.

• Conducted UI, database, ETL (DataStage/SQL) testing, implemented HP UFT automation, executed mainframe jobs, and tested Windows, web, client-server, and mainframe systems. Education:

• Master of Technology, Embedded Systems SRM University, Chennai, India 2012 – 2015

• Bachelor of Engineering, Electronics and Communication Anna University, Coimbatore, India 2006 – 2010 Certifications:

• International Software Testing Qualifications Board - Foundation Level (ISTQB) ITB

• Certified Scrum Master (CSM) & Product Owner (CSPO) Scrum Alliance

• SAFe Scrum Master (SSM) & Product Owner/Product Manager (POPM) Scaled Agile

• Master Codeless Test Automation with Tricentis TOSCA TutorialsPoint

• Insurance Product Knowledge from Liberty Mutual Insurance Coursera

• Data Engineering with Informatica, Snowflake and Streamlit TutorialsPoint Accolades and Recognitions:

• Associate of the Month, Cognizant, May 2012

• Pillar of the Month, Cognizant, Aug 2015

• Star Performer Award, Cognizant, 2018

• Best Innovator of the Year, Cognizant, 2019

References:

• Kavin Madhavan Sridhar CVS Health +1-860-***-****

• Ramya Srinivasan CVS Health +1-860-***-****

QA Leadership & Metrics Experience:

• Led and mentored QA teams, defined test strategies, and implemented automation with CI/CD pipelines for accelerated, high-quality software delivery.

• Monitored key QA and project KPIs (MTTD, MTTR), conducted root cause analysis (Five Why, Fishbone), improved defect resolution, and ensured compliance with governance standards.

• Acted as a QA-CoE liaison, aligning cross-functional teams, optimizing resource allocation, and delivering data-driven insights to support project goals and client satisfaction.

Emerging Technical Learning:

• Test Automation & Tools: Cypress.io, Playwright, Tosca; learning Testim, MABL, testRigor, UiPath, JMeter, ContextQA, Qualiti.ai.

• Tech Stack & Platforms: MuleSoft, Guidewire, Duck Creek, AgentForce AI; DBs: MongoDB, Cassandra, MarkLogic, PostgreSQL.

• AI & Programming: Exploring Cursor, Windsurf; frameworks: TensorFlow, Keras, PyTorch, spaCy, Scikit-learn; languages: C#, TypeScript.

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