Operations Manager A Team

STEVE HORVATH

Toone, TN ***** 856-***-**** *********@*******.***

Professional Summary

Experienced Operations Manager with a background in warehouse logistics, shipping and receiving, customer fulfillment, and employee leadership. Over 20 years of success improving team performance, meeting production goals, and creating efficient processes. Strong communicator and hands-on leader who builds productive teams, drives safety and quality, and adapts quickly to meet changing business needs. Comfortable managing both people and processes in fast-paced distribution environments.

Work History

Operations Manager 01/2025 to Current

Amazon – Memphis, TN

Managed a team of 4 Area Managers, 4 Process Assistants, and 90+ associates, with average processing of 30,000 packages per hour and peak volumes exceeding 400,000 per shift

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Led day-to-day operations for a high-volume Outbound Ship Dock, overseeing outbound flow, trailer processing, and final sort across multiple shifts

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Drove labor planning, staffing, and execution strategies to meet daily volume targets while maintaining safety and quality standards

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Implemented standard work and performance management to improve throughput, reduce delays, and ensure compliance with network expectations

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Developed frontline leadership through coaching, feedback, and accountability while promoting a culture of ownership and high performance

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Area Manager 12/2020 to 12/2024

Amazon – Memphis, TN

Promoted from Area Manager I to Area Manager II in less than one year, based on performance, leadership, and execution across outbound operations

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Managed outbound pack operations that processed approximately 17,000 packages per hour, accounting for nearly 30% of the site's total outbound volume

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Led a team of 50 associates and 4 Process Assistants, responsible for managing cost, maintaining throughput, minimizing errors, and meeting daily volume targets

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Drove productivity while ensuring compliance with quality, safety, and standard operating procedures across all outbound stations

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• Mentored and coached hourly associates to improve engagement, ownership, and performance through regular feedback and on-the-floor support Process Assistant 03/2018 to 12/2021

Amazon – Memphis, TN & Robinsville, NJ

Supported daily operations across Pick, Pack, Sort, and Stow departments, performing frontline tasks while also helping lead workflow coordination and shift transitions

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Recognized for top-tier picking performance at EWR4, ranking in the global top 10 for two consecutive years

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Delivered real-time floor support, adjusted labor placement to meet hourly targets, and maintained path coverage to prevent productivity gaps

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Served as a Learning Ambassador, training new hires, leading safety walk-throughs, and reinforcing process standardization across inbound and outbound

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Coached peers on safe practices and area readiness, including proper vesting, stretching routines, and recognition for safe behavior

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Supported inventory accuracy through staging checks, indirect support, and timely escalation of defects and system errors

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Distribution Center Manager 07/1995 to 09/2017

CVS – Lumberton, NJ

Directed overnight inventory control operations in a high-volume distribution center, overseeing product reconciliation, cycle counting, and shrink reduction efforts

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Investigated inventory discrepancies and executed timely adjustments to maintain system accuracy and compliance with internal audit standards

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Coordinated closely with shipping and receiving teams to validate inbound and outbound counts, minimizing inventory loss and improving fulfillment accuracy

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Led root cause analysis for recurring variances, implemented corrective actions, and supported cross-functional audit readiness

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Maintained detailed records of product dimensions and slotting requirements, contributing to warehouse layout optimization and space utilization planning

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Played a key role in supporting regulatory compliance for expired and recalled products, ensuring adherence to safety and quality procedures

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Education

Mathematics And Psychology

Trenton State College - Trenton

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