Project Management Customer Support
Resume:
OTHA JANE CHANDLER
PROFESSIONAL SUMMARY
Experienced in test planning/execution, project management/scheduling, range/frequency coordination, and technical writing with proven abilities in team collaboration, analytical thinking, integration, and resource evaluation. Adept at developing and maintaining schedules, documentation, procedures, and processes to ensure operational efficiency. Ability to coordinate with multidisciplinary and multiorganizational teams to execute development, integration, and test activities for DOD programs.
CONTACT:
**********@******.***
SKILLS:
Problem-solving
Client relationships
Attention to detail
Analytical thinking
Teamwork and collaboration
SOFTWARE CAPABILITIES:
Microsoft Office
Microsoft Project
Visio
Microsoft Teams
Zoom
EDUCATION
December 1979
B.S. in Engineering Technology
New Mexico State University
Currently enrolled in online Cornell University. Project Management classes
PROFESSIONAL EXPERIENCE
July 2024 – May 2025
Consultant - CALCULEX / Spectra Aerospace, Las Cruces, NM
Coordinated with management and engineers to develop Data Requirements Lists, white papers, presentations, procedures, and other documents for internal and external customers.
Developed and maintained resource loaded Integrated Master Schedules (IMS) in coordination with team engineers for various programs.
Analyzed schedule inputs for critical path, risks affecting major milestone resources and provide status reports as necessary with required metrics.
June 2022 - January 2024
Technical Writer - Virgin Galactic, Las Cruces, NM
Developed new and updated existing procedures in accordance with company business rules, styles, standards, and S1000D.
Led the execution team to conduct verification of draft procedures. The primary focus during verification was to ensure the team executed in accordance with draft procedures and changes documented for future updates.
Published approved procedures, maintained the common source database for team operational access, and provided reports of changes and updates made.
February 2020 - June 2022
Senior System Engineer - JSL Technologies, WSMR, NM
Developed, maintained, and ensured accuracy of the Naval Surface Weapons PHD Department W IMS resource loaded schedules and prepare briefings for up to fifty programs for various customers indicating critical path and other associated metric slides to support Department and Customer briefings.
Analyzed resource loaded schedules to identify and provide mitigation options to resolve resource conflicts or constraints throughout the department and provide assessment for capability and period of new customer support.
Prepared slides and lead Weekly Operations Meeting Readiness Meeting for PHD W Department.
Standardized processes and procedures throughout the detachment to streamline customer support from initial contact, assessments, estimates, planning execution and reporting.
May 2019 - February 2020
Senior Project Resource Manager - Corvid Technologies, WSMR, NM
Developed, maintained, and ensured accuracy of the Naval Surface Weapons PHD SOV Department IMS resource loaded schedules and prepare briefings for various customers indicating critical path and other associated metric slides to support Department and Customer briefings.
Analyzed schedules to identify and provide mitigation options to resolve resource conflicts or constraints and provide assessment for capability of new customer support.
Prepared slides and lead Weekly Operations Meeting Readiness Meeting for PHD SOV Department.
May 2016 - May 2019
Senior Network Planning Analyst - Booz Allen Hamilton, Fort Bliss, TX
Developed, maintained, and ensured accuracy of the Joint Modernization Command (JMC) network configuration documents using the Army Capabilities and Architecture Development and Equipment Environment (ArCadie) Force Design Application (FORDESA).
June 2013 - June 2014
Senior Systems Engineer - Northrop Grumman, Fort Bliss, TX
As Configuration Manager, managed configuration for systems in the Network Integration Events.
Supported the CMB cycle of weekly meetings that consisted of engineering board meetings and conducted 06 level approval briefs.
During the bi-yearly evaluation execution events managed the CM verification team to ensure hardware and software configuration
Directed a team to evaluate the network validation “threads” and ensure network readiness prior to turning networked systems over for final operational test evaluation.
Developed and prepared thread evaluation reports and after-action reviews.
Assessed operational execution of candidate system and prepared reports based on execution observation, surveys, and trouble tickets.
May 2012 - May 2013
Senior System Engineer - QED Systems
Coordinated requirements, design, and monitored the installation and verification of the instrumentation packages and subsequent data collection from those packages in support of test events.
Developed standardized processes for both the Data Validation Group and daily data collection and processing reports.
Developed standardized procedures for the team to track and identify critical path issues and assess options for their resolution.
Developed test plans and the assignment of these requirements to the various threads, along with evaluating various thread activities for process and execution improvements.
Developed plan for the evaluation of thread execution and reporting.
Supervised the software verification team for various ground/air platforms and systems under evaluation. In this capacity, I developed processes and procedures to verify software configurations for mission plans.
January 2012 - May 2012
Senior Field Engineer - SAIC, El Paso, TX
Managed a team of engineers and technical support personnel in the development and review of equipment interface configurations, designs and operational procedures, suitability verification for Engineering Review Boards and final system configuration packages to include network diagrams, vehicle layouts and interconnect drawings and build of materials.
May 2006 - January 2012
Senior Test, Integration, and Evaluation (TIE) Engineer - Boeing, WSMR, NM
Developed integration and test plans, procedures, and range documentation for the organization along with Integrated schedules to track/program/project activities and provide metrics to management.
During test execution, defined key test configuration and scheduled team and range support resources, frequencies, and airspace, prepared all daily frequency plans and equipment loads.
January 2002 – May 2006
Senior Staff Engineer – Schafer Corporation, WSMR, NM
As Senior Project Engineer, led a team of engineers in the development of site test plans, test estimates, and schedules, then ensured configuration and readiness for subsystem and system level test execution. As Test Conductor, directed test execution activities for a team of engineers and technicians, scheduled range, and site support, and led readiness and posttest reviews, standardized and developed test cost estimates, schedules, and support plans for the range and site test team. Managed program schedules and provided “mini” EVMS reports to the site management and the customer.
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