Customer Care Data Entry
Resume:
**/**** - **/**** *********** SPECIALIST PROCESSING
TETRA TECH INC., Orlando, FL
Review application data and documents to verify the applicant completed all requirements. Communicate with applicants to provide status, answer questions. Document all interactions. Coordinate with supervisors via email, phone, text, Teams. Escalate issues following procedures.
09/2024 - 01/2025 CUSTOMER CARE AGENT
NATIONAL RESTAURANT ASSOCIATION, Orlando, FL
Answered calls, Verified accounts, Maintained and merged database, Resolved complaints, Reset passwords, Assisted with courses, E-mailed requested Certificates, Documented customer interactions, used Teams, Phone App, CRM Services.
05/2022 - 05/2024 SCHEDULING AGENT
SOUTHERN HOME SERVICES, Maitland, FL
Answered calls, schedule appointments for service or sales, send invoices and quotes, create accounts, verify appointments and contracts, assist with problems clarify complaint determine and explain a solution, contact company dispatch if needed for emergency services.
04/2018 - 09/2020 RESERVATION SALES AGENT
SIXT RENT A CAR, Fort Lauderdale, FL
Answer and direct calls, take reservations and payments, extend active contracts, push add-ons GPS, Wi-Fi, Insurance and upgrades, assist with roadside, send contract invoices and confirmation emails,
04/2012 - 11/2017 RESERVATION CLERK
CHERRYSTONE FAMILY CAMPGROUND, Cape Charles, VA
Made reservations, took deposits, Checked in & out guest, take payments, fill rental contracts and passes. Answer emails, phones, make copies, send faxes, mail, confirm reservations. Use and reload gift cards, enforce rules provide policies within department employees.
04/2008 - 11/2011 CUSTOMER SERVICE CLERK
TRI STATE (ORLANDO TECH & DCF ), Orlando, FL
Process documents by E-screening, Indexing, E-faxing, sort mail within time frame, demographic data entry. Assist with registration and changes of schedules or courses, answer calls, provide information. Insure literature availability, created and maintain files, fax, scan, emails.
Liberal Arts
1 Year of College or a Technical or Vocational School KINGSBOROUGH COMMUNITY COLLEGE, Brooklyn, NY
JANET MARCANO
Orlando, FL
Phone: 407-***-****
Email: *****.********@*****.***
Employment History
Education History
01/2002 Fluent English/Spanish, Smartsheet, Power Point, Microsoft office Teams, Phone operation, CRM & Voip Experience, Data Entry Occupational Licenses, Certificates and Training
Detailed References
Timothy Durst, QC Inspector
Bayshore Concrete Products
4078 Willis Wharf Rd
Exmore, VA 23350
Adam Travis, Manager
Cherystone Family Campgrounds
456 cape charles st
cheriton, VA 23316
Contact this candidate