Customer Service Behavior Technician

Toree Goldstein

Currently searching for a career with a company whose culture aligns with my own core values. Peachtree Corners, GA

Cell: 505-***-**** E-Mail: ***********@*****.***

Qualifications

● Time Management/Organizational skills

● Proactive

● Scheduling and Managing Associates in a Leadership Role

● Excellent Customer Service

● Professional Phone Etiquette and Proficient Typing Skills

● Dependable

● Adept with Money Handling, Managing Inventory, Microsoft Office Experience

KISS ABA, Roswell, GA August 2023–Present

Site Manager

● Manage daily operations of thirty staff members including BT/RBTs and BCBAs

● Oversee one-to-one therapy for patients, including crisis management and communication with caregivers

● Maintain care standards, RBT credentialing, facility cleanliness, inventory, and scheduling

● Spearheaded the opening of two clinic locations which quadrupled patient capacity Lead Behavior Technician/Registered Behavior Technician March 2021–August 2023

● Created onboarding training program for new hires and BTs upon promotion to Lead RBT

● Utilized ABA principles including discrete trial training, natural environment training, and functional communication training in varied settings

● Supported non-speaking patients using AAC devices and PECS

● Assisted with BCBA assessments and treatment planning to reduce patients’ maladaptive behaviors and promote acquisition of new behavioral skills

● Coordinated interdisciplinary patient care with speech language pathologists, occupational therapist and mental health professionals

ADDITIONAL EXPERIENCE

MONSTER ENERGY CORPORATION Atlanta, GA

Consumer Marketing Ambassador March 2021 - March 2024

● Responsibilities included attending events, set up and break down of temporary stages and flooring, tents, tables and maintaining Monster branded equipment while sampling at events

● Guerilla sampling throughout Atlanta and surrounding areas, picking up/dropping off product for events, educating consumers on Monster Energy beverages including a wide range of brand names under Monster Energy Corporation (Monster, Ultra, NOS, Full Throttle, Reign, Reign Storm and Bang), worked with collegiate ambassadors on different college campuses

● Completed routine inventory count of product in warehouse setting, operating company vehicles, box trucks, pallet jacks and connecting with other vendors for collaborative opportunities.

ALL CREATURES ANIMAL HOSPITAL, Stuart, FL July 2014–June 2020 Lead Veterinary Technician and Kennel Manager

● Managed twenty-two personnel and oversaw scheduling, hiring, disciplinary action, and training, while also fulfilling wide range of veterinary technician responsibilities day to day

● Assisted veterinarians in preparation and execution of surgical procedures, managed controlled drug inventory, drafted invoices, oversaw machine maintenance, and provided client education

● Administered canine care including rehabilitation and physical therapy MARTIN COUNTY LIBRARY SYSTEM, Martin County, FL October 2015–March 2017 Family Literacy Outreach Specialist

● Developed and ran programs impacting all county libraries across multiple locations

● Coordinated and oversaw events promoting community awareness References:

1. Name: Katerina Mayhew Relationship: BCBA - KISS ABA Phone Number: 404-***-****

2. Name: James Eaves Relationship: Manager at Monster Energy Phone Number: 772-***-****

3. Name: Robin Moynihan Relationship: Practice Manager at ACAH Phone Number: 941-***-****

4. Name: Mary Rose Bressman Relationship: Owner/Veterinarian ACAH Phone Number: 772-***-****

5. Name: Darlene Encomio Relationship: Former Manager at Martin County Library System Phone Number: 772-***-****

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