Data Entry Ticketing Agent

HILDA DZIFA AKPABLI

Address: P. O. Box AN **** Accra - North

Phone: 0243 - 974006

E-mail: **************@*****.***

PERSONALITY TRAITS

Great Communication skills

PERSONAL

INFORMATION

Decision Making skills Languages: English, Ewe,

Time Management skills

Leadership skills Twi, and Ga

Computer skills Nationality: Ghanaian

Positive Thinking skills

Interpersonal relationship skills

Problem solving skills

PROFILE:

I am an analytical self-starter with excellent problem-solving skills. I possess high enthusiasm towards the achievement of set objectives and targets. I have great communication skills, and great interpersonal relationship skills. I have passion for reading, also a fast learner and have the ability k i h li l i i ll bl i k i hi h i

to work with little or no supervision at all. I am able to execute given tasks within the time allocated and even less with expected results.

WORK EXPERIENCES:

International Travel Exchange

Ticketing Agent/Supervisor

August 2012 - February 2025

Work Schedule

Supervising travel agents

Performing routine administrative duties such as managing client data profile such as data entry, filing, and record keeping relating to passenger transactions Receiving calls and answering customers enquiry

Making airline bookings

Selling and issuing airline tickets

Assisting clients in acquiring visas

Providing travel advice to travelers

Assigning passengers seat of preference on flights Process reservations, issue tickets and handle booking modification. Adhering to airline policies and procedures

Effectively communicate flight information, date changes, delays, and other relevant updates to passengers

Making hotel accommodation arrangements for passengers Enrolling clients to obtain frequent flyer numbers Monitoring and advising passengers on updates of their flights. Address passenger concerns, resolve issues, and escalate complex problems to management when need be

Assisting clients with getting insurance on their ticket Prep Solutions Ltd.

Customer Service Executive

May 2012 - August 2012

Work Schedule

Managing customers/clients’ queries

Attending to clients’ needs

Sending business proposals to prospective clients

Presenting Power-Point presentations and demonstration to prospective clients Writing sales reports.

Taking stock inventory

Collating, computation and payment of bills

Attending to walk in clients

Keeping records of outgoing and incoming calls

Assisted in day-to-day administration support

BCL Consult

Teller/Stellar Service - Internship

November 2011- April 2012

Work Schedule

Managing cash and cheques from customers for credits on their accounts Paying out cheques and other essential tools drawn by customers regarding their accounts Managing customers calls and directing them to the appropriate officers Attending to customers/clienteles

Record keeping of outgoing and incoming calls

Assisted in day-to-day administration work

Agogo M/A ‘6’ J.H.S

Class Teacher - National Service Personnel

October 2009 - August 2010

Work Schedule

Taught students

Prepared lesson notes to assist in effective teaching Assisted students in extra curricula activities

Assisted other teachers to prepare final year students for their final exams 2ND Image Beauty Academy

Industrial Attachment

July 2008 - September 2008

Work Schedule

Providing excellent customer care service

Ensured company met its objectives by providing satisfactory client care services Provided beauty care advisory services

PSI on Garments and Textiles

Industrial Attachment

July 2007 - September 2007

Work Schedule

Provided efficient customer care to clients

Helped in the effective production of garments and textile and ensured, that company met its targets. Assisted clients and ensured their needs are provided Christ Int. School

Pupil Teacher

February 2005 - July 2006

Work Schedule

Effectively taught pupils to read and write

Guided pupils in productive curricula activities I Guided pupils in extra curricula activities organizing learning activities Managed student behaviors

SKILLS AND OTHER TRAINING:

Teller/Stellar service training course

BCL Consult

Learned effective tellering skills to serve customers need Hair Styling

FC Beauty College

Acquired hands-on hair dressing, hair Styling and Cosmetology Ghana Statistical Service

2010 National Population Census

Field Enumerator

Gained proficient training on population and housing census Other Skills

Good communication skills

Effective customer services skills

Fast learner skills

Good relationship skills

Good supervision skills

Good judgement skills

EDUCATION:

Bachelor of Science in Administration

University of Ghana

December 2021 - Ongoing

Courses

Introduction to Business Administration

Critical Thinking and Logical Reasoning

Introduction to French

Psychology for everyday Living

Fundamentals of Accounting Methods

Academic Writing

Commercial Law

Business Mathematics

Macroeconomics in Business

Labor Law

Business Finance

Quantitative Methods

Principles of Marketing

Computer Applications

Human Behavior in Organization

Introduction to Human Resource Management

Entrepreneurship

Managerial Economics

Human Resource Management

Production Management

Research Methods

Company Law

Electronic Marketing Essentials

Fundamentals of Social Marketing

Labour Economics

Public Finance

Manpower Planning

Higher National Diploma in Fashion Design & Technology Takoradi Technical University

September 2006 - June 2009

Courses

Entrepreneurship

Computer Studies

Communication skills

French

Business Law

Creative Design and Technology

Textiles

Clothing Management and Technology

Senior Secondary School Certificate

St. Johns Grammar Senior High School

Achimota

September 2001 - July 2004

Courses

English language

Mathematics

General Science

Social Studies

Textiles

Clothing and Textiles

Management In-Living

Basic Education Certificate

Bethel Association Experimental School

Taifa - Accra

September 1999 - April 2001

Courses

English language

Mathematics

General Science

Social Studies

Vocational skills

Pre technical skills

Akwapim Twi

REFEREES:

1. Mr. Kofi E. Akpabli 2. Mr. Paulinus Odei

Lecturer - Central University College Manager-International Travel Exchange Miotso-Accra, Ghana Liberation Rd, Accra- Ghana

Phone Contact: 024******* Phone Contact: 718-***-****, 055******* Email: ****.*******@*****.*** Email: ******@*****.*** 3. Rev Nathan Marfo-Gyasi

Senior Pastor- Renew Chapel International

Adenta- Accra, Ghana

Phone Contact: 024*******

Email: ************@*****.***

Contact this candidate