Customer Service Human Resource

Annalyse Granato

Sayreville, NJ *****

732-***-**** ***************@*****.*** WWW: www.linkedin.com/in/annalysegranato Summary

Motivated Human Resource Management student with hands-on experience in customer service and and HR systems. Demonstrated success in organizing events, managing front desk operations, and improving recruitment workflows. Interned with NJ Courts, where I strengthened my knowledge of compliance and payroll processes. Skilled in communication, teamwork, and digital tools like NEOGOV and Microsoft Teams. Skills

Communication & Teamwork

Time Management

Organization

Presentation Skills

Adaptability

Technical and Digital Skills

HR Software (NEOGOV, Microsoft Teams)

Candidate Tracking & Scheduling

Experience

05/2023 - 08/2024

01/2025 - 05/2025

Rock N Air East Brunswick, NJ

Adventure Guide

- Managed reservations and coordinated schedules for birthday parties and events.

- Ensured the safety of children by enforcing park rules and supervising activities.

- Provided customer service by addressing guest concerns and answering inquiries. NJ Courts – Elizabeth, NJ

Intern

- Improved recruitment efficiency by organizing candidate tracking, reducing review time by 20% using NEOGOV.

- Assisted in the day-to-day management of employee records, supported staff with HR-related inquiries, and helped ensure compliance with legal standards.

- Acquired in-depth knowledge of employment law and government-specific HR practices, including understanding compensation frameworks and organizational structure. Education

Expected in 05/2027 Rutgers University New Brunswick, NJ Bachelor of Arts

Human Resource Management, Minor in Labor Studies - Work Organization and Management Activities

Rutgers Companion Animal Club – Member

Coordinated animal adoption events and promoted animal welfare through campus activities. Society for Human Resource Management (SHRM) – Member Attended career development workshops and HR networking events. Rutgers Craft to Cure – Volunteer

Created handmade crafts for the elderly in nursing homes and assisted living facilities Volunteer Work with Animal Rescue Organizations – Ongoing Coordinated adoption events and helped raise awareness for animal rescue initiatives. Coursework

"Talent Acquisition"

"Employment Law"

"Developing Talent"

"Organizational Behavior and Work"

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