Customer Care Service
Resume:
Amanda Eddy
Saint Pauls, NC *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Bank Teller
Wells Fargo
April 2025 to Present
Put customers at the center of everything
they do by providing primary customer care
at the teller line.
• Demonstrate care and understanding by
engaging customers in conversations,
actively listening, asking questions, and
leveraging available conversation starters as
needed.
• Work as part of a team to help customers
succeed financially.
• Introduce customers to the appropriate
banker or internal partner to proactively help
meet their financial needs and provide
appointment setting options as appropriate.
• Maintain a cash drawer including cash
handling and balancing.
• Conduct basic services and account
maintenance for customers.
• Complete service requests and support the
branch customer experience through lobby
leadership.
• Serve as risk management leaders by
understanding and managing risks in the
business, adhering to policies, procedures
and controls, and ensuring compliance with
applicable laws, rules, and regulations.
• Promote mobile solutions to customers by
explaining self-service mobile options and
teaching them how to complete
transactions on their own.
Spanish Interpreter
Robeson County Department of Social Services
May 2023 to April 2025
Assist social workers communicate with LEP clients
Translating documents
Ensuring accurate translation of information and allowing for meaningful interactions during crucial discussions about benefits, case plans and other important matter related to social services.
Spanish Interpreter/Translator and secretary
Rex-Rennert Elementary School - Shannon, NC
August 2021 to May 2023
•Answer parent calls
•Assist in signing students out
•Assist with Spanish parent meetings
•Translate school documents in Spanish
Sales Associate
Badcock Home Furniture & More - Lumberton, NC
May 2021 to August 2021
•Conducted credit card transactions through POS System
•Placed orders
•Up-sold customers
•Provided pleasant customer service
•Responsible for store displays
Chick-Fil-A Team Member
Chick-fil-A, Inc. - Lumberton, NC October 2020 to May 2021
•Greeting guest
•Take orders
•Expedited orders through drive thru
•Handle cash
•Assist in customer complaints
Bath and Body Works Sales Associate
Bath & Body Works - Lumberton, NC
August 2020 to October 2020
•Greeted guest
•Entered guest information into the computer
•Worked in sales, selling Body products, candles and air fresheners
Msc Senior Specialist
RBFCU - San Antonio, TX
December 2014 to August 2020
Assisting Supervisors in leading their teams.
●Assisting representatives with account/ member and non-member concern.
●Take escalated member and non- member calls.
●SOD duties, providing member service through email, mail and fax
Education
Associate in Criminology
Keiser University - West Palm Beach, FL November 2007 to November 2008
High school diploma
Palm Beach Central High School
August 2003 to May 2005
Skills
•Organizational:
Extremely well organized work habits, detail oriented, goal and objective focused. Skilled at decision making, problem-solving, and operating within prescribed parameters
Communications:
Communicates extremely well with customers, employees, and other personnel; with questions, explain information, take orders and address complaints
Computer-Related:
Proficient in Microsoft Word, Excel, Power point, Outlook and Internet Explorer. Skilled in operations of copiers, typing (40 WPM), clerical skills (data entry and filing), and other office equipment. • English
•Spanish
•Translation
•Multilingual
•Sales
•Live chat
•Front desk
•Heavy lifting
•Cooking
•Interpretation
•Computer skills
Assessments
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Proficient March 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Proficient
Customer Service Manager — Proficient
August 2020
Managing customer service representatives and resolving customer issues Full results: Proficient
Customer Focus & Orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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