Customer Service Representative

AMEET KOUR

Calgary, Alberta 825-***-**** ***********@*****.*** https://www.linkedin.com/in/ameet-kour

SUMMARY

Customer-focused professional with a proven track record of delivering exceptional service in fast-paced environments. Skilled in building strong client relationships, understanding customer needs, and providing tailored solutions to enhance satisfaction and loyalty. Adept at accurately handling transactions, promoting products and services, and leveraging technology to improve customer experience.

WORK EXPERIENCE

Customer Service Representative Able Professional Services – Calgary, Canada Sep 2024 – Present

Stayed current with 100% of regulatory updates and policy changes, ensuring full compliance and accurate client guidance.

Gathered, cleaned, and organized data from multiple sources to create accurate datasets for analysis and reporting.

Performed detailed data analysis to identify trends, patterns, and actionable insights supporting business objectives.

Developed and maintained interactive dashboards and reports using Tableau, Power BI, and Looker for real-time monitoring of KPIs.

Wrote complex SQL queries to extract, manipulate, and aggregate data for customized reports and analyses.

Consistently met and exceeded productivity targets, enhancing overall client satisfaction.

Data Analyst Intern Canada Local Jobs – Calgary, Canada Sep 2022 – Jan 2024

Processed over 500 patient records to identify chronic disease trends in seniors, aiding healthcare interventions.

Enhanced stakeholder visibility by 10% by developing interactive dashboards on Looker, enabling faster strategic decisions.

Cleaned and standardized fields (e.g., date formats, product names, missing values, null values)

Used SQL to query a star schema with fact and dimension tables, generating insights into regional sales and product performance, and supported targeted marketing campaigns that increased quarterly profits by 12%

Software Engineer Tech Mahindra– India Jul 2016 – Nov 2018

Automated medical software testing, boosting defect detection by 40% and reducing manual testing by 60%.

Created test cases using Selenium

Ensured data quality and compliance through rigorous test planning and process optimization

SKILLS

Programming: Python (Pandas, NumPy), SQL, Java

Visualization: Tableau, Power BI, Looker

Databases: PostgreSQL, SQL Server

Data Processing: ETL, Data Cleaning, Wrangling, Storytelling

CERTIFICATIONS

SQL for Data Analysis – Institute of IT Training Canada

AWS Cloud Practitioner – Amazon

EDUCATION

Postgraduate Diploma – Business Management (HR)

Lambton College, Sept 2022

Bachelor of Technology – Electronics & Communication

Lovely Professional University, May 2016

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