Customer Service Associate

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

REFERENCES

Opal Frecklton - 876-***-****

Guidance Counsellor/Principal

Omari Coates - 876- 418-4323

Operations Manager

Over River District, Sign P.O. St. James

**************@*****.***

OMOY PENNANT 876-***-****

Solution oriented professional who is highly motivated and with over 8+ years of experience providing high-level support to customer, colleagues and agents alike. Proficient in managing teams, organizing meetings and events, handling confidential documents, and communicating with internal and external stakeholders. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Guest Experience Specialist

Call Center Solutions April 2024 - Present

Manage and co-ordinate database that controls guest schedule for checking in and out of units (hotels and airbnb’s whilst assisting with any questions, concerns or queries they may have prior to, on or after stay.

Team Manager/Peak Trainer/Quality Analyst

Collective Solution October 2020 - February 2024 Manage a team of associates, overseeing performance, attendance, recognize and coach potential leaders.

Handled confidential documents and maintained a proper organizations.

Customer Service Associate Subject Matter Expert

Radius Global Solution January 2019 - July 2020

Assist customers with queries or concerns re memberships and retain customers when wanting to cancel with company. Be Point of contact for new agents in nesting period (to get them ready for the live production/customers)

Customer Service Associate

ItelBPO Smart Solutions June 2018-August 2018

Assist with installation, queries, concerns, report filing, documentation tracking for Jamaica Public Service (JPS) Customer Service Associate

Conduent November 2017- March 2018

Auditing sales and non-sales calls, whilst assisting customers with Health Insurance concerns and questions.

Customer Service Associate

Teleperformance April 2017 - November 2017

Assisting with billing queries, upselling where applicable. 2009-2014 CXC

English Language- I

Social Studies- II

Integrated Science- II

Human & Social Biology- II

Physical Education - II

Electronic Doc. Prep. & Management - II

Mathematics - III

Electrical Technology - IV

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and

as part of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Experience in managing and leading

team to success.

Proficiency in Microsoft

Applications, Zendesk, CRM (ect)

St. Elizabeth Technical High School

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