Customer Service Software Development

Josh Polhill

Committed Software Development Associate Graduate, with a background in various other work roles. I have practiced my developer skills in and outside of school with different projects. I have used many Microsoft applications through school and recreation like Excel spreadsheets, Access Databases, and more like Visio and teams.

EXPERIENCE

Exela Technologies — Processing Clerk

June 2023 - present

Main responsibilities:

●Help clients with document-to-data conversion and validation.

●Perform look-up functions to assist clients.

●Prepare reports as needed.

●Prevent incorrect items (files) from being sent.

Target — Store Associate/Customer Service

June 2019 – January 2020

Main responsibilities:

●Operate tablets to help guests navigate online orders/returns.

●Answer and tend to guest needs over the phone.

●Stocked inventory following procedures.

●Identify and assist in-store guest needs.

Bd’s Mongolian Grill — Griller/Server

June 2015 - May 2019

Main responsibilities:

●Followed safety procedures for food preparation to customer specifications.

●Maintained a high level of customer service in a fast-paced environment.

●Offered enthusiastic and personable service to all customers.

●Upheld standards of cleanliness, food handling, and safety.

EDUCATION

College of DuPage — Associates Degree in Applied Sciences

Major in Software Development

Current GPA of 3.7

2021 - 2024 Glen Ellyn, Il

21 Wingate Ct.

Oswego, Il 60543

630-***-****

***********@*****.***

LinkedIn: https://www.linkedin.com/in/josh-polhill-611332166/

SKILLS

-Customer and team communication skills

-Experience with Java, Python, JavaScript, HTML & CSS

- Experience with Microsoft applications like Visio, Access, Excel, and more.

-Some experience working with hardware

- Some experience with freelance bug testing on different websites.

- 日本語 Japanese conversational level n2 (in study)

ADDITIONAL

-Score of 92 on the ASVAB exam.

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