Customer Service representative

CRYSTAL CLAYTON

Jacksonville, FL ***** 904-***-**** *******.*********@*****.***

PROFESSIONAL SUMMARY

Motivated and client-focused Claims Adjuster with a Florida 620 Insurance License and strong background in customer service, financial services, and healthcare. Proven ability to handle claims with accuracy and empathy, communicate effectively with policyholders, and resolve concerns efficiently. Seeking independent contractor or staff adjuster roles where skills in documentation, service, and compliance are key. LICENSE & CERTIFICATIONS

- Florida 620 Insurance License (2024)

- Medical Assistant Diploma - Sanford-Brown College

- CPR, First Aid, AED & BLS Certified

KEY SKILLS

Insurance & Claims:

- Policy & coverage interpretation

- Claims documentation & reporting

- Conflict resolution & customer de-escalation

- Compliance with HIPAA, OSHA, insurance regulations Customer Service & Communication:

- High-volume call center experience

- Financial product support & upselling

- Service issue troubleshooting

- Client education & case follow-up

Technology & Tools:

- Microsoft Office Suite (Word, Excel, Outlook)

- CRM & EMR systems

- Typing speed & computer literacy

- Data entry & file management

CRYSTAL CLAYTON

Jacksonville, FL 32277 904-***-**** *******.*********@*****.*** PROFESSIONAL EXPERIENCE

Customer Service Representative

Vystar Credit Union - Jacksonville, FL Sept 2022 - Present

- Handled incoming customer calls with professionalism and empathy

- Resolved account inquiries, updated customer records, and escalated urgent issues

- Delivered tailored product and service recommendations

- Trained in internal systems and policy compliance

- Maintained high customer satisfaction through personalized service Financial Services Representative

Radius Global Solutions LLC Nov 2021 - Present

- Provided financial account resolution and customer support

- Used strong analytical skills to manage sensitive cases

- Proficient in Microsoft Office and reporting tools

- Maintained data confidentiality and regulatory compliance Caregiver / Personal Assistant

Florida Mentor Aug 2016 - Apr 2019

- Delivered personal care and support to individuals with developmental needs

- Ensured accurate documentation of daily activities and care provided

- Built trust through communication, empathy, and reliability Medical Assistant Extern

Dr. Gulani Family Care - Jacksonville, FL Oct 2015 - Nov 2015

- Performed vital signs, EKGs, and blood draws

- Assisted with patient exams and maintained EMR records

- Gained experience with clinical asepsis and HIPAA procedures EDUCATION

CRYSTAL CLAYTON

Jacksonville, FL 32277 904-***-**** *******.*********@*****.*** Diploma in Medical Assisting

Sanford-Brown College - Jacksonville, FL 2015

High School Diploma or GED

Penn Foster Career School - Scranton, PA

ADDITIONAL TRAINING & KNOWLEDGE

- Medical terminology, pharmacology, and anatomy & physiology

- Insurance claims processing and documentation

- HIPAA & OSHA regulations

- Phlebotomy and specimen collection

- Team collaboration and time management

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