High School Customer Service

YASMIN SALAZAR

Canoga Park, CA *****************@*****.*** Phone: (818) 331- 4052

EXPERIENCE

GetixHealth, Northridge, CA September 2022 - October 2024 Medicard Eligibility Specialist

● Guided patients through the Medicaid application process, ensuring thorough understanding of eligibility requirements.

● Conducted eligibility checks to determine patients' qualification for Medicaid benefits.

● Assisted with documentation and paperwork, streamlining the application process for patients.

● Provided resources for additional support services, connecting patients with essential programs.

● Informed patients about Medicaid benefits and eligibility criteria to support better decision-making.

El Camino Real Charter High School, Woodland Hills, CA August 2019 - March 2020 Food Service Worker

● Operated as a cashier in the food section, managing transactions and handling money accurately.

● Prepared and served meals to students, ensuring quality and efficient service in a fast-paced environment.

● Conducted inventory and restocked items, keeping food stations and snack carts well-supplied for campus sales.

Law Office of William L. Olcott, Bakersfield, CA November 2009 - September 2013 Paralegal Assistant

● Organized and maintained client files and documents, ensuring accurate and accessible records for legal consultations.

● Provided translation support during client consultations, bridging communication between Spanish-speaking clients and attorneys.

● Handled cash payments, deposited checks into business accounts, and performed general office tasks to support efficient office operations. Livingston Motor Car Company, Woodland Hills, CA July 2003 - July 2005 Phone Operator

● Managed a high volume of incoming calls, providing excellent customer service and assisting with inquiries to support a positive client experience.

● Coordinated dealer trades, including inspecting and verifying VIN numbers for accuracy in transactions with other dealerships.

● Maintained a clean and organized showroom and assisted with tasks in the service department, including cashier support and sending client thank-you letters. Sunrise, West Hills, CA May 2002 - September 2002 Certified Nursing Assistant

● Provided daily personal care to senior patients, including bathing, grooming, and assisting with hygiene needs to ensure comfort.

● Monitored patients' physical and emotional well-being, promptly reporting any changes to nursing staff for appropriate care adjustments.

● Supported a clean and safe environment by maintaining patient rooms and assisting with mobility and positioning as needed.

Stoney Point Healthcare center, Chatsworth, CA February 1999 - November 2001 Certified Nursing Assistant

Activities Director

● Engaged senior patients in recreational activities, such as games and discussions on current events, to enhance social interaction and mental stimulation.

● Organized and facilitated daily activities, distributing snacks and creating a positive, welcoming environment for patient enjoyment and well-being.

● Provided essential CNA care, including assistance with hygiene and comfort, ensuring patients’ cleanliness, safety, and overall comfort throughout the day. Education

Canoga Park High School Canoga Park, CA

High School Diploma June 1998

SKILLS

Languages: Bilingual in English and Spanish, Translation & Interpretation Administrative: Filing, Receptionist, Front Desk, Office Management, Documentation Review, Legal Research

Software: Microsoft Office Suite (Word, Excel, Outlook), QuickBooks, 10-Key Calculator Customer Service: Hospitality, Cash Handling, Accounts Receivable Technical: Typing (45 WPM), Billing, Computer Skills

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