Cyber Security Customer Support

Martin A. Young

** ******** ***** ** **********, AL 36022-3264 334-***-****(H) 334-***-****(C) ***********@*****.***

Linkedin: https://www.linkedin.com/in/martinayoung1

Cyber Security Engineering and Systems Support

A seasoned USAF veteran, results-oriented, IT professional, with visible achievements and experience in Department of Defense (DoD) Information Systems Technology and Cyber Security. Expert analytical and troubleshooting skills, combined with effective communication, quality control, and accurate customer needs assessment, consistently contribute to increased productivity and customer satisfaction.

Qualifications

Superb troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions.

Dedicated to providing quality customer support; consistently meeting or exceeding client needs, by providing service beyond expectation.

Recognized for professionalism, thoroughness, and commitment to quality and teamwork.

Outstanding communication and interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to a diverse group of individuals.

Strong technical aptitude and development, with the ability to effectively communicate technical information and procedures to end-users.

DoD Security Clearance: Top Secret (Active) April 2019

DoD 8140 Cyberspace Workforce Management IAT-II Certified

DoD 8570 Information Assurance Workforce Program IAT-II Certified

Professional Certifications

SSCP, Server +, Network+, Security+, A+ IT Technician, ITIL V3

Bluecoat Certified Proxy Administrator (BCCPA), Certified Infoblox Core Administrator (CICIA), Certified Infoblox Core Engineer (CICE). Palo Alto Accredited Configuration Engineer (ACE).

Technical Skill Sets

Networking: DNS, DHCP, and TCP/IP protocols/services.

Server Systems: Microsoft Server 2016, 2019, 2022, DELL, HP

Hardware Platforms: McAfee, Bluecoat, Palo Alto, Infoblox, Vantio, Dell, HP

Operating Systems: Microsoft Windows Version 10 and 11, Palo Alto PAN-OS, Infoblox NIOS, and Android Mobile

Software Applications: BMC Remedy IT Service Management, EITaaS, McAfee HBSS Suite, McAfee Virus Scan, McAfee EPO, Bluecoat Director, and DNS Bind.

Work Experience

Senior Systems Administrator-III

Leidos

November 2015 – July 2025 26th NOS Maxwell AFB-Gunter Annex, AL

Administers applications, operating systems, and hardware related to Microsoft Windows, Workstations, and Servers.

Manages all aspects of user account management, including: approving/creating user accounts, group and privilege management.

Maintain system readiness and hardening through the implementation, and management of MTO’s, TCNOs, STIGs, and other related DoD/DISA directives on all related systems.

Remotely administers 300+ Window servers and 400+ Window workstations in order to respond to service/system outages ensuring uninterrupted access to critical systems, and to ensure mission compliance across 4 Enterprise Level Domains.

Monitors system event/security logs for potential security issues.

Remediates vulnerabilities on servers and workstations provided via ACAS system scans.

Applications and Systems: Microsoft Endpoint Configuration Manager (MECM), Active Directory (AD), MS Configuration Manager, Windows Server Update Services (WSUS) DNS, DHCP, Vulnerability Management System (VMS), VSphere.

Leidos Site Task Lead/Manager

Leidos

July 2022 – July 2025 26th NOS Maxwell AFB-Gunter Annex, AL

Supervises/manages 14 Leidos Employees located at local Gunter Area of Responsibility.

Responsible for day-to-day performance of employees.

Responsible for employee performance evaluations and counseling.

Ensures personnel follow all directives, rules, and responsibilities of the 26th NOS SOW.

GCSS-AF Systems Engineer

Jacobs Technology

August 2015 – November 2015 (4 months) Maxwell AFB-Gunter Annex, AL

Provided consultation and problem solving knowledge relating to systems engineering, software system design, software estimating, Commercial off the shelf (COTS) software, application integration test and evaluation. Developed processes, guides, checklists, templates, and status reports to all GCSS-AF mission applications.

Domain Name Systems (DNS) Administrator and Boundary Protection Specialist-II

Harris IT Services, Shift Lead,

February 2012 – August 2015

26th NOS Maxwell AFB-Gunter Annex, AL

Domain Name Services Administrator (DNS)

Provided management and maintenance of Air Force level domains, and management of Air Force Gateway Mail Relays and Domain Name Servers.

Administered Tactical IP (TACIP) addresses and provides DNS services for deployed unit exercises and real world Air Force contingencies.

Provided maintenance of Air Force IP and DNS space, supporting IPV4, IPV6 addressing, and troubleshooting enterprise level DNS and mail flows.

Maintained authoritative control of af.mil and smil.mil DNS domains for the Air Force.

Boundary Protection Specialist-II

Responsible for over-seeing network intrusion detection, boundary protection, and vulnerability assessment operations to defend the Air Force Network (AFNET).

Provided senior level interface between AFCERT’s Net-D operators and 24th Air Force’s leadership.

Monitored, operated, and maintained intrusion detection systems, firewalls, load balancers, and web proxy servers to protect AFNET resources from both internal and external threats, while conforming to DISA Security Technical Implementation Guide (STIG).

Supervised 8 Mid-Shift DNS and Boundary Protection Personnel Technicians.

Senior Network Systems Engineer

September 2009 – February 2012

General Dynamics Information Technology

Maxwell-Gunter Annex Montgomery, Alabama

Provided network support for the CITS boundary suite computing system environment.

Responsible for remote administration, maintenance and troubleshooting of CITS boundary configurations on Bluecoat Proxy, McAfee Enterprise Gateway Iron Mail, Cisco Firewalls, Routers, Switches, and Air Force Domain Name Services (DNS).

Provided analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems.

Resolved intricate technical issues with diagnostic and performance tools to restore and improve network connectivity and performance.

Hardware Systems Engineer

May 2003 to September 2009

General Dynamics Network Systems

Maxwell-Gunter Annex Montgomery, Alabama

Provided Level I/II technical support for the Department of Defense Air Force Message System (DMS-AF/AMHS) application in a 24x7 Government contracted Technical Help Desk environment. Instructed Air Force, Air National Guard, and Air Force Reserve customers with the functionality of DMS and all related software applications including Microsoft Exchange Server 2003/2007, Microsoft Windows XP/Vista PC client operating systems, to include a customized Microsoft Outlook e-mail application. Provided support for DMS Groupware Servers (GWS), Backbone Message Transfer Agents (BMTA's), and commercial-off-the-shelf (COTS) e-mail applications. Troubleshot and maintain Local Area Networks (LAN’s) and Wide Area Networks (WAN’s) connectivity issues relating to DMS, including AF Global Address List and Lightweight Directory Access Protocol (LDAP). Documented, analyzed, and resolved end user problems using REMEDY Action Request Problem Tracking system. Provided support for Public Key Infrastructure (PKI), Fortezza, and Certification Authority Workstations (CAW).

IT Project Manager/Client Support Administrator (CSA)

January 2000 – May 2003

United States Air Force

Maxwell-Gunter Annex Montgomery, Alabama

Evaluated, tested, and educated 2300 customers on new Air Force Way software application used to purchase IT equipment. Responsible for authoring the Information Technology Purchasing Strategy Plan for Headquarters Standard Systems Group, Gunter Annex, Maxwell AFB, AL resulting in annual savings of $675,000.

Provided technical guidance for support in upgrading 2300 personal/ networked computers using Windows 2000 Professional, Windows XP Professional, Office 2000 Professional, and Office XP (2003) Professional for HQ Standard Systems Group base organizations.

Project Lead on implementation of wireless handheld Blackberry e-mail solution for base Senior Leadership. Created accountability database, cross-referencing user files for network authorized access and use. Webmaster for HQ SSG/SCX website. Responsible for large-scale redesign and restructuring of the division's web content. Team Lead for; base-wide intranet reconfiguration and modernization. Provided briefings and technical consultation to high-ranking military officers, and upper-level management.

Formal Education

Bachelor of Arts in Management Information, Saint Leo College, Homestead FL August 1988 (Magna cum Laude).

References furnished upon request.

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