Technical Support Test Engineer

Thierry Lockner

**** *. ****** ***. *** *** **************@**.**

Fresno, CA 93711 Phone: 310-***-****

SUMMARY

Accomplished and diversified multi lingual Field/Test and Support Engineer with the ability to work in a results-driven cross-functional global team focused on maximizing productivity while leveraging complex testing and value add support.

• Recognized expert in providing customer support technical solutions and strengthening internal and external relationships.

• Highly successful resolving service issues, providing manufacturing process qualification of complex sub-assemblies. INDEPENDENT CONTRACTOR Fresno, CA 2022-Present

REI Co-Op

Assembler/Tuner

• Assemble regular/electric bikes and tune skis/snowboards. Lyft & Uber Driver

Driver

• Shuttle various riders across town.

KETT ENGINEERING CORPORATION Sunnyvale, CA 2018-2021 Operator/Battery Admin (Position under NDA)

• Collect data from complex large hardware in real time.

• Test new features and software/hardware reaction/interaction against live scenarios involving some Artificial Intelligence

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TESLA Fremont, CA 2016-2017

Vehicle Support Specialist (US, and French Support)

• Provided highest level of customer support by answering inbound calls and emails.

• Evaluated the needs of customers and worked in a creative, pro-active manner to resolve technical issues with the vehicle. FUJITSU COMPUTER PRODUCTS OF AMERICA; Cognate, Inc. Sunnyvale, CA 2015-2016 Technical Support Engineer – (English US, and French-Canadian Support)

• Provided high quality technical support to external customers, end-users, and Value-Added Resellers for timely service.

• Delivered exceptional support of Fujitsu fast speed scanner imaging products in an efficient and productive manner. FIRETIDE, INC. A Division a Unicom Global Campbell, CA 2012-2015 Customer Support Engineer – Wireless Mesh Technical Support

• Supported Firetide sales engineers, customers, partners, and end-users to resolve issues.

• Monitored for enhancements or defect resolution by actively assisting with reproduction of issues/problems. VARIAN MEDICAL SYSTEM: Mphasis, an HP Company Palo Alto, CA 2011-2012 Lead Infrastructure Engineer –IT Technical Support

• Resolved Global International Technical Support issues of Varian employees with special focus on French speaking users.

• Handled Administration of user accounts in Active Directory, Exchange/Enterprise Email. Service-Now Ticket system. SYNOPSYS, INC. Mountain View, CA 2010-2011

Help Desk Support Administration Consultant

• Responsible for screening, referring and diagnosing of IT internal inquiries.

• Assisted in performing troubleshooting of PC's, applications software and basic network communications. INDEPENDENT CONSULTANT California, 2008-2012

MEDIALOCATE INC. Campbell, CA

Remote Technical Translator

• Reviewed, updated and corrected sensitive documents in French.

• Provided technical and tactical consulting to implement a timely product launch for French Market. Bi3 SOLUTIONS Redwood Shores, CA

Payroll Technical Consultant

Optimized processes for flawless and timely execution of bi-monthly payroll.

• Drove process improvement in the Accounts Payable department (invoices, bills, expense reports, etc.)

• Mastered Replicon system and Quickbook Pro.

CREDENCE SYSTEMS Corp. Sunnyvale, CA 2006-2008

Field Service Engineer

• Trained customers on maintenance of failure analysis machines and provided technology innovations which reduced down time by 20%.

• Defined, reviewed and presented quotes according to service contract type while reducing expenses by 10%. EDUCATION, CERTIFICATIONS AND TRAINING

Bachelor of Science, Electrical Engineering, California State University Fresno, Fresno, CA (Graduated) Bridge to Biotech Certificate Program, San Francisco City College, CA (Certified) PROFESSIONAL ASSOCIATIONS/AWARDS

IEEE / Etta Kappa Nu lifetime member

Cisco Systems 3-times Team Achievement with cash award; First place recipient for French Electronics Award Fluent in English and French. Conversational in Basic German.

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