Customer Service Team Member

SUMMARY

SKILLS

EXPERIENCE

Tyeesha Smith

(H) 469-***-**** *********@*****.***, 2990 Cedeno Dr. Forney TX 75126. Skilled at scheduling more than 50 procedures each week for an ophthalmology practice with two surgeons. Experienced in verifying coverage, collecting pre-authorizations and processing payments.

Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities. Resolution-oriented

Detail-oriented

Microsoft Office

Organizational strengths

Scheduling and calendar management

Professional demeanor

Billing

Training and development

Customer service orientation

Ability to prioritize

Detail oriented

Self-directed

Computer proficiency

Teamwork

Decision Making

Leadership

Financial Management

Medical Terminology

Telephone Skills

Patient Safety

Communication Skills

Organizational Skills

Surgery Coordinator, Acuity Eye Specialists, November 2015-Current San Diego, CA

Verified record copies before handing each over to check for and remove unnecessary details

Pulled patient records and transferred information to appropriate parties Logged all requests for medical records into spreadsheets Set up patient charts and documented information in various company software's Entered patient insurance, demographic and health information into software and confirmed records

Provided respectful assistance to all parties, including patients, staff members and insurance company representatives

Disseminated information to correct department, individual or outside location Streamlined day-to-day office processes to meet long-term goals Planned and executed

EDUCATION AND TRAINING

Submit authorization request to patients insurance for surgery procedures Closed out and billed surgery charts

Scheduled surgery

Prep surgery patients

Maintained impeccable office organization to support efficiency, professionalism and performance objectives

Front Desk Supervisor, Kidzcare Pediatrics, September 2009-June 2014 Fayetteville, NC

Mentor new staff on correct procedures, compliance requirements and performance strategies

Corrected guest issues in a timely and professional manner with knowledgeable and friendly service

Entered patient insurance, demographic and health information into software and confirmed records

Set up patient charts and documented information in various company software's Check-in and Check-out Patients

Check patient insurance eligibility

Mentor new employee to execute their job

Make sure processes and procedures were being followed Billing

Payroll

High School Diploma

Jack Britt High School, Fayetteville NC

C/O 2009

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