Customer Service Data Entry
Resume:
Niles, Ohio *****
****************@*****.***.
FAVOUR IRUOMA NWORJI
SKILLS
Communication skill, problem-solving,time management, Typing speed, attention to detail, organizational skills, basic computer skills, creativity, digital marketing, virtual customer service, research, understanding of target audience, multitasking, analytical skills, data analysis, research, and understanding of economic theories.
EXPERIENCE
AMAZON, chicago — CUSTOMER SERVICE REPRESENTATIVE
May 2017 - June 2025.
As a customer service representative,
●I respond to customer inquiries and concerns, providing product and service information while resolving issues and complaints in a timely and professional manner.
●With excellent communication skills, problem-solving abilities, patience, and empathy, I ensure customer satisfaction and loyalty through exceptional service.
●I'm adaptable to fast-paced environments and committed to maintaining accurate customer records and processing transactions efficiently.
●My goal is to build trust and make sure the customers are satisfied.
LINKEDIN, Orlando — DATA ENTRY SPECIALIST
February 2019 - May 2020.
As a data entry specialist,
●I am responsible for accurately and efficiently entering data into computer systems or databases, ensuring data integrity and supporting business operations.
●My role involves verifying and correcting data, maintaining organized filing systems, and meeting productivity and quality standards.*Data Entry Job Description:*
●My goal is to ensure accurate and efficient data entry to support business operations and decision-making.
AQUENT — COPYWRITING
June 2020 - June 2025.
As a copywriter,
●I am responsible for crafting compelling content that drives results and resonates with target audiences.
●My role involves writing persuasive and engaging copy for various mediums, developing and maintaining brand voice and tone, and collaborating with design teams and stakeholders to bring creative visions to life.
Some of my key responsibilities include:
- Writing high-quality copy for ads, websites, social media, and marketing materials
- Conducting research to stay up-to-date on industry trends and best practices
- Editing and revising copy based on feedback
- Working closely with designers, art directors, and account managers to deliver a cohesive campaign.
Through my writing, I aim to captivate audiences, convey brand messages, and deliver results-driven content that exceeds expectations.
EDUCATION
OPEN UNIVERSITY, ABUJA — BACHELOR OF ART (B.A) IN ECONOMICS
JUNE 2016 - JUNE 2019.
GRADUATING GPA - 4.89.
RELEVANT COURSES - Econometrics, International trade, Economic development.
ACADEMIC ACHIEVEMENT - Graduated with first class honours, served as the director of academic planning (2018/2019).
CERTIFICATE IN DATA ANALYSIS, edX (2019)
SKILLS: statistical analysis, and data interpretation using tools like Excel, R, or Python.
AWARDS
●BEST WRITER OF THE YEAR (2018).
●LEADERSHIP AWARD (2019).
●BEST GRADUATING FEMALE (2019).
CERTIFICATES
●PROFESSIONAL COPYWRITING CERTIFICATE UDEMY.
●CERTIFIED IN ECONOMICS, OPEN UNIVERSITY ABUJA.
●CERTIFICATE IN CUSTOMER SERVICE, COURSERA.
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