It Support Multi-Cloud

# Marc Fregona

**Multi-Cloud Engineer Cloud Architecture DevOps Infrastructure Modernization**

*******@*****.*** 623-***-**** Phoenix, AZ https://www.linkedin.com/in/marc-fregona-775362372/

---

## PROFESSIONAL SUMMARY

Results-driven Multi-Cloud Engineer with 20+ years of experience designing, deploying, and securing enterprise cloud infrastructures across AWS, GCP, and Microsoft Azure. Currently leveraging enterprise expertise to provide personalized cloud consulting and comprehensive IT support services, combining Fortune 500-level solutions with small business accessibility.

Proven track record of delivering complex cloud solutions for Fortune 500 companies, government entities, and financial institutions, achieving 30-40% cost reductions and improved operational efficiency. Expert in Infrastructure as Code (IaC), DevOps automation, enterprise security implementation, and hybrid cloud architectures with strong technical leadership experience spanning full-stack IT operations.

---

## CORE COMPETENCIES

**Cloud Platforms & Architecture:** AWS, Google Cloud Platform (GCP), Microsoft Azure, Multi-Cloud Strategy

**Infrastructure as Code:** Terraform, CloudFormation, ARM Templates, Ansible

**DevOps & Automation:** Docker, Jenkins, GitHub Actions, GitLab CI, CI/CD Pipelines

**Security & Compliance:** IAM, RBAC, SOC 2, HIPAA, PCI DSS, Enterprise Security Frameworks

**Programming & Scripting:** Python, PowerShell, Bash, YAML, JSON

**Networking:** VPC Design, VPN, Load Balancers, CDN, DNS, Hybrid Connectivity

**Monitoring & Observability:** Splunk, CloudWatch, Stackdriver, PRTG, Custom Dashboards

**Operating Systems:** Linux (RHEL, Ubuntu), Windows Server, macOS

---

## PROFESSIONAL EXPERIENCE

### Independent IT Consultant

**August 2022 – February 2025** Phoenix, AZ

• **Comprehensive small business IT support** providing on-site and remote technical services for 25+ local businesses, specializing in hardware diagnostics, software troubleshooting, and system maintenance

• **Hardware failure diagnosis and repair** including hard drive replacements, memory upgrades, power supply failures, and motherboard issues, achieving 95% successful repair rate and reducing client downtime by 80%

• **Virus and malware removal services** using advanced security tools, registry cleaning, and system restoration techniques, successfully cleaning 150+ infected systems and implementing preventive security measures

• **Internet connectivity troubleshooting** resolving ISP issues, router configurations, WiFi network problems, and network performance optimization, restoring business operations within 2-4 hours average response time

• **Software installation and configuration** including operating system repairs, application troubleshooting, driver updates, and compatibility issue resolution for Windows, macOS, and Linux environments

• **Data recovery and backup solutions** recovering critical business data from failed drives and implementing automated backup systems, preventing data loss for 100% of clients

• **Network infrastructure support** setting up small business networks, configuring switches and access points, and resolving connectivity issues across wired and wireless environments

• **Office 365 migration and support** guiding 15+ small businesses through cloud email transitions, improving collaboration while reducing IT infrastructure costs by $50K+ annually

### GCP Cloud Engineer — Google

**November 2021 – August 2022** Remote (Phoenix, AZ)

• **Enterprise cloud migration leadership** for Fortune 500 clients, successfully migrating 500+ workloads to GCP with zero downtime and $2M+ annual cost savings

• **Secure VPC network architecture** for major financial institutions, implementing multi-region deployments with 99.9% uptime SLA compliance

• **Cloud IAM framework development** ensuring SOC 2 and financial industry regulatory compliance across 10+ enterprise clients

• **Infrastructure as Code implementation** using Terraform, reducing deployment time by 60% and eliminating configuration drift

• **Technical mentorship** of 8 junior engineers on cloud best practices and GCP certification preparation

### Senior Systems Engineer — Mosaic451

**March 2021 – October 2021** Phoenix, AZ

• **Hybrid cloud architecture design** spanning AWS, Azure, and on-premises environments for enterprise clients with 1,000+ users

• **Disaster recovery solution implementation** achieving RTO of 4 hours and RPO of 1 hour, ensuring business continuity for mission-critical applications

• **Comprehensive monitoring deployment** using PRTG and custom dashboards, reducing incident response time by 45%

• **Active Directory environment management** supporting 1,000+ users across multiple domains and forests

• **Security standards establishment** and vulnerability assessments resulting in 90% reduction in security incidents

### Senior Systems Engineer — Chargebacks911

**September 2017 – August 2020** Tampa, FL

• **Cloud migration strategy orchestration** moving 80% of workloads to AWS and Azure, reducing infrastructure costs by $200K annually

• **Infrastructure provisioning automation** using Terraform and Ansible, decreasing deployment time from days to hours

• **Mobile device management implementation** with Microsoft Intune for 300+ devices, improving security posture and compliance

• **Splunk enterprise security platform deployment** enhancing threat detection and compliance reporting capabilities

• **Development team collaboration** optimizing CI/CD pipelines, reducing deployment failures by 70%

### Systems Administrator — Pro-Link GLOBAL

**April 2011 – September 2017** Bradenton, FL

• **Multi-cloud infrastructure leadership** managing hybrid environments across Azure and AWS platforms for 2,000+ users

• **Disaster recovery solution architecture** with automated failover capabilities, achieving 99.8% uptime across all systems

• **Splunk security analytics implementation** and compliance reporting, reducing audit preparation time by 50%

• **IT team mentorship** of 6 professionals on cloud technologies and infrastructure best practices

• **Complex client environment management** supporting enterprise operations with 24/7 system availability

### Manager & Head Technician — Element Computers

**November 2009 – April 2011** Los Angeles, CA

• **Retail IT operations management** and enterprise support services for 50+ local businesses

• **Comprehensive IT solution delivery** including server installations, backup systems, and custom hardware builds

• **Client website development** using PHP and HTML, improving online presence and customer engagement

• **Client relationship management** through reliable service delivery, achieving 95% customer retention rate

### Hardware & Network Engineer — Swiss Computers

**February 2000 – July 2008** Durban, South Africa

• **Managed IT services provision** including network design, server administration, and security implementations

• **Enterprise server configuration** running Windows and Linux with integrated firewall solutions

• **Network infrastructure project leadership** for 100+ client sites, ensuring secure and reliable connectivity

• **On-site technical support delivery** maintaining 99%+ system uptime across diverse client environments

---

## CERTIFICATIONS

• **CompTIA A+** (Current)

• **Microsoft Certified Professional** (MCP)

• **Microsoft Certified Solutions Developer** (MCSD)

• **Microsoft Certified Systems Engineer** (MCSE)

---

## KEY ACHIEVEMENTS

• **Cost Optimization Excellence:** Achieved 30-40% cost reduction across multiple cloud migration projects totaling $2M+ in annual savings

• **Zero-Downtime Migrations:** Successfully migrated 500+ enterprise workloads to cloud with zero business interruption

• **Security Framework Implementation:** Reduced security incidents by 90% through comprehensive security standards and monitoring

• **Technical Leadership:** Mentored 15+ engineers across various organizations on cloud technologies and best practices

• **Automation Impact:** Reduced deployment times by 60% through Infrastructure as Code implementations and DevOps automation

Contact this candidate