Systems Engineer Information Technology

Fred B. Wilson, Jr.

**** ******** **** ~ Powder Springs, GA 30127 ~ 678-***-****

***********@*******.***

http://www.linkedin.com/pub/fred-wilson/8/147/99a

Summary

A highly experienced and motivated IT professional adept in planning, developing, delivering and training in various server related platforms. Experienced with many different customer environments to deliver systems engineering across varied data center environments. Consistently focused on building strong customer relationships to maintain excellent delivery results.

Professional Experience

CTG, Atlanta GA July 2014 – current

Linux Systems Engineer

Systems management of the Linux OS level functionality of the IBM and Lenovo SAP BWA and SAP HANA customers. Primary job responsibilities are as follows:

Work with SAP BWA/HANA application administrators and customer’s IT to successfully maintain a minimum of 99% system integrity at all times

Troubleshot any and all issues related to system performance across the server environment including server hardware, backup hardware and network configuration

Support of GPFS file system structure

Installation of OS/application patches and firmware upgrades

Serve as primary point of communication between customer and external support (Hardware, Software, On-site Technicians)

SITA, Atlanta GA (Contract Position) April 2014 – July 2014

Operational Testing Engineer

Performs the formal evaluation of systems from the development stage into the production environment. The server environment contains 90% Linux servers, with a small contingent of Solaris and Windows servers. The engineer insures that the systems meet data center standards for reliability, stability, security and that these systems are fully supportable.

JDS Uniphase Corporation / Agilent Technologies, Atlanta GA Sep 2000 – Feb 2014

JDSU purchased the Communications and Test Division of Agilent Technologies in May 2010. The job title and responsibilities were the same for both companies.

Systems Engineer

Technical consultant interacting with several customer accounts supporting a variety of Linux/Unix server based products. Position requires flexibility, excellent technical ability, performance in high stress environments, and effective communication skills

JDSU Zenith Award, July 2012 - Recognized for completion of a major software upgrade on Verizon CDMA system

JDSU Spot Bonus Award, August 2011 - Recognized for completion of a major software upgrade on AT&T SS7 system.

Primary Environment:

A telecom monitoring system spread across several locations communicating via a LAN/WAN network environment. It is comprised of PA-RISC servers using the HP-UX and SUSE Linux operating system integrated with JDSU/Agilent proprietary hardware.

Lead Technical Consultant

Responsible for Unix and Linux new server builds, kernel and patch updates, application installations and shell script customizations

Configured application of monitoring hardware and software on SS7, CDMA and LTE networks

Configured SAN backup storage devices for Oracle databases. Used fiber channel switch modules and Ethernet switch modules to connect between blade servers and EMC storage chassis

Configured the product to work within the constraints of individual customer environments (firewall filtering, personalized scripting, server limitations, etc.)

Provided onsite customer training for new users and/or new product enhancements

Performed testing on new product releases in a lab environment

Project Management

Coordinated the planning of fiduciary requirements of new hardware and software installations and upgrades

Conducted technical planning to determine hardware and software requirements for a particular customer account

Provided a technical roadmap to keep customer abreast of future changes in the telecom and server industry to best fit their needs

Operational Assistance

Served as primary onsite systems engineer supporting the customer product

Worked with primary users, application administrators and customer IT to successfully maintain a minimum of 99% system integrity at all times

Troubleshot any and all issues related to system performance across the server environment

Hewlett Packard, Atlanta GA May 1996 – Aug 2000

HP-UX/Linux System Manager

Provided Upper Level Support of HP Internal Unix and Linux Customers

Hewlett Packard Star Award, March 1999 -

HP-UX System Management Planning for Atlanta Data Center

Expansion and Move Project

Project Management

Coordinated the implementation of new servers and platforms

Provided consultation to customers on upgrades/configuration

Served as team liaison on collaborative team projects

Administration

Server administration (Kernel, disk, and storage device configuration)

Installation of software upgrades and patches

Varying customer visits for server installs and site evaluations

Troubleshooting

Worked with team to address hardware/software crisis situations

Investigated system performance issues

Technical Qualifications

Operating Systems: Unix, Linux, Windows

Programming Languages: Shell, Perl

Networking: TCP/IP, OSI, Router Connectivity Testing, Protocol Familiarity

Telecom: Signaling System #7, VOIP, IP Networks, CDMA, LTE, Protocol Familiarity, T-BERD Testing, Traffic Monitoring and Analysis

Hardware Platforms: HP PA-RISC Servers, IBM Servers/BladeCenters, Intel Servers

Database Systems: Oracle, InfoBright, SAP (BWA/HANA)

Storage Systems: EMC, DotHill Arrays

Applications: VMWare, Terminal Emulation

Education

M.S. Technology Management – Mercer University – Atlanta, GA

B.S. Computer Science – Morehouse College – Atlanta, GA

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