Customer Service Representative

Jayla Hardy-Smith

Locust Grove, GA *****

n 678-***-**** )n *********@******.***

Professional Summary

Friendly, dependable, and detail-oriented professional with proven experience in high-volume, customer-facing roles. Adept at managing stressful situations with calm professionalism and delivering efficient, courteous service. Strong multitasker with excellent communication, problem-solving, and teamwork skills. Eager to bring energy and customer service expertise to an Airport Customer Service Representative position, ensuring smooth operations and positive traveler experiences.

Core Skills

• Customer Service & Conflict Resolution

• Fast-Paced Multitasking

• POS & Cash Handling

• Communication & Teamwork

• Professional Phone Etiquette

• Baggage Assistance & Check-In Procedures

• Microsoft Office & Basic Computer Proficiency

• Attention to Detail & Safety Awareness

Professional Experience

Crew Member – KFC/Taco Bell, Locust Grove, GA (Aug 2021 – Present)

• Delivered fast, friendly service to hundreds of customers weekly in a busy, team-based environment.

• Resolved customer concerns professionally and calmly, even in high-stress situations.

• Accurately processed orders and transactions using POS systems.

• Maintained clean, organized workspaces and followed health/safety protocols. X-Ray / Sterilization Technician – Orthodontic Care of Georgia, Macon, GA (May 2022 – Aug 2022)

• Supported daily patient care with professional, courteous service.

• Maintained precise digital records and operated x-ray equipment following strict compliance protocols.

• Demonstrated adaptability and teamwork in a healthcare setting, staying composed under pressure.

Crew Member – Dairy Queen, Locust Grove, GA (Feb 2021 – Aug 2021)

• Assisted guests at the counter and drive-thru, ensuring fast and accurate service.

• Maintained high cleanliness and customer satisfaction standards.

• Handled cash and card payments with accuracy and integrity. Education

High School Diploma – McDonough High School, McDonough, GA (Graduated May 2024) Certifications

• Valid Georgia Driver’s License

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