Service Manager Customer

Anthony Leacock

Operations Service Manager - Candidate

***************@*******.*** • 075**-******

LinkedIn • London, UK

Dynamic and results-driven investigations and operations leader with over 20 years’ experience directing high-stakes law enforcement, regulatory, and service delivery environments across the UK and Caribbean. Recognised for leading multidisciplinary teams in complex operational settings, I bring deep expertise in risk management, compliance oversight, emergency response coordination, and stakeholder engagement, core competencies essential to Delta’s operational service model. With a proven track record of managing frontline and back-end logistics, incident response, and partner collaboration across borders, I offer a strategic mindset and a hands-on leadership style that fosters safety, accountability, and service excellence. My background in managing investigations, capacity building, and operational performance under pressure, combined with experience liaising with government entities, regulatory bodies, and multi-agency teams positions me to add immediate value in ensuring safety, efficiency, and on-time performance across Delta’s Caribbean operations, including extended deployments in SVD, St. Lucia and regional support in BGI. Areas of Expertise

Risk Mitigation

Case Management

Complex Investigations

Interrogation Technique

Fraud Detection/Prevention

Incident Reporting/Resolution

Data Analysis/Interpretation

Cross-functional Collaboration

Report Writing/Case Documentation

Professional Experience

Director of Training and Development

Caribbean Safety Agency (CSA) July 2024 – Present

As Director of Training and Development at the Caribbean Safety Agency I spearhead the design and execution of specialised, scenario-based law enforcement training across the Caribbean. Responsible for developing strategic programs in areas such as serious crime investigation, victim interviewing, digital forensics, and community policing. Lead on curriculum innovation, regional partnerships, and capacity-building initiatives aimed at elevating the standards of public safety and policing. Collaborated with multiple government institutions, regulatory bodies, and oversight committees across jurisdictions, mirroring administrative investigative environments. Driving the agency’s mission to equip officers and institutions with cutting-edge skills to address evolving security challenges. Championed the integration of ethical leadership and anti- corruption principles into training content and delivery.

• Successfully designed and introduced the Stay Safe Online child protection initiative in partnership with the Government of Barbados.

Babcock International Policing Education Qualification Framework (PEFQ) Programme, London, UK Associate Lecturer 2021 – 2024

Deliver instruction to students training for police service qualifications, covering key policing topics by facilitating live role-play scenarios, providing structured feedback, and offering program support to enhance learning outcomes. Teach across multiple institutions, including Brunel University, University of West London, East London University, and Anglia Ruskin University.

● Recognised for enhancing suspect interview training component of course, leading to improved effectiveness among student police interviewers and higher course pass rate. Metropolitan Police Service – Detective Constable - London, UK Department of Professional Standards – Domestic Abuse & Sexual Offences 2022 – 2024 Digital media advisor and supervise investigations into allegations of domestic abuse and sexual offences committed by MPS personnel, ensuring compliance with criminal, misconduct, and safeguarding procedures. Provide leadership and oversight to a team of investigators (DCs, PCs), managing workloads and ensuring timely and proportionate outcomes. Maintain victim confidence and welfare through trauma-informed and victim-focused investigative approaches. Ensure investigations are compliant with relevant legislation including PACE, CPIA, and the Police Reform Act 2002. Liaise with internal departments

(e.g., Directorate of Legal Services, HR, Directorate of Professional Standards) and external partners (e.g., CPS, IOPC, social services). Lead and support case conferences, briefings, and decision-making panels. Metropolitan Police Service – Detective Constable (A/DS) - London, UK Online Child Sexual Abuse Exploitation 2018 – 2022 Led and supervised a team investigating complex and high-risk online Child Sexual Abuse and Exploitation (CSAE) cases as a senior Cyber Crime Investigator, with a strong focus on digital forensics. Utilized advanced forensic tools (e.g., Cellebrite, X- Ways, EnCase) to extract, analyse, and interpret digital evidence from devices, cloud platforms, and encrypted environments, ensuring compliance with PACE, CPIA, and ACPO guidelines. Oversaw forensic triage and prioritisation of high-volume datasets, collaborated with MPS Digital Forensics and international partners (e.g., NCA, CEOP, Europol), and identified offender patterns—particularly among Eastern European networks—through combined forensic, OSINT, and dark web analysis. Developed business cases advocating for the use of AI-driven media classification and enhanced social media reporting mechanisms, translating complex forensic insights into actionable outcomes for enforcement and safeguarding teams.

● Proposed and coordinated campaign by collaborating with embassies of Romania and Poland, met press bureau, and created educational posts on Facebook, Instagram, and Met Police webpage to raise awareness of legal risks.

● Led significant reduction in the number of Eastern European nationals involved in such incidents over following months.

Metropolitan Police Service – Detective Constable - London, UK Serious Sexual Offences Child Abuse Command 2009 – 2018 Lead and supervise investigations into a range of offences including rape, sexual assault, familial abuse, non-recent abuse, child neglect, and child cruelty. Ensure all investigations are victim-led, trauma-informed, and compliant with the highest standards of criminal and safeguarding practice. Manage the performance, development, and welfare of a team of Detective Constables and Police Constables, ensuring effective allocation of workloads and case supervision. Attend and lead briefings, risk assessments, and operational planning meetings

• Leveraged experience and expertise in investigative work.

• represented Metropolitan Police in national review of rape investigations across UK police forces under Operation Soteria.

Additional Experience

Criminal Investigations Serious Organised Crime Op Sapphire Sexual Offences Community Safety Unit Emergency Response Team, Metropolitan Police Service Detective Constable London, UK Experienced Family Liaison Officer:

• Trained and experienced Family Liaison Officer (FLO), deployed to over 20 major investigations, providing critical support to bereaved and traumatised families while acting as a key conduit between victims’ families and investigative teams.

• Received both a Judge's and Borough Commander's Commendation in 2022 for exemplary work as FLO in a complex and highly distressing case involving the attempted murder of a child, demonstrating resilience, empathy, and exceptional communication in the face of extreme psychological and operational challenges. Education:

Security and International Relations MSc (current) Christ Church Canterbury University, Canterbury Kent, UK University certificate in Terrorism and Counter Terrorism Security Christ Church Canterbury University, Canterbury Kent, UK Policing BSc

Christ Church Canterbury University, Canterbury Kent, UK Diploma in Business Law

Barbados Community College, Barbados

Level 2 Principles of Cyber Security

Learning Curve Group

Professional Development

Centrex Personal Leadership Programme Senior Leadership Course Professional Standards Integrity Investigations course Covert Internet Intelligence Investigations Online Child Sexual Abuse & Indecent Images Course Indecent Images Grading & Scheduling Course Advanced Digital Forensics (ADF) Course Advance Disclosure Course Advance Exhibits Course Family Liaison Officer Course Advance ABE Interview Course (Achieving Best Evidence) Sapphire Investigative Specialist Course Specialist Child Abuse Investigators Development Programme (SCADIP) course. Technical Proficiencies

Microsoft Office Suite In-house IT

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