Newport News Support Technician

Basean Pearson

PROFILE

Excellent technical skills with strong knowledge of Windows, MS Office, and Internet connections and peripherals. Extensive knowledge of both PC and Troubleshooting. Experience installing and configuring peripheral components such as printers, phone and internet hardware and software. Proficient in Software Applications Microsoft office 2007 Suite. Proficient in Windows 7, Windows 8, Windows 10, Mac OS, and HP systems.

EXPERIENCE

MARINE HVAC INSTALLATION, AEROTEK; NEWPORT NEWS, VA — JAN 2023 - FEB 2025

Installs, services, and repairs HVAC systems and components onboard various marine vessels. This experience includes climate control systems, refrigeration units, ductwork, and related equipment.

PIPE INSULATOR, HUNTINGTON INGALLS; NEWPORT NEWS, VA — FEB 2020 - 2023 Remove, repair, and install various types of insulation; including fiberglass, calcium silicate, and rubatex from piping systems, ventilation systems, and various components and structures through out the ship.

SUPPORT TECHNICIAN, NEMO HEALTH; SOUTHFIELD, MI — JAN 2019 - JUN 2019 Troubleshoot technical issues within the software or clients local network. Continually monitor and keep customers updated on the status/progress of any open issues that have been escalated to level two technicians or development. Interact with physicians and their staff on a daily basis to resolve technical issues and assist users in answering straightforward how-to questions about the software itself. SERVICE DESK, STEFANINI IT SOLUTIONS; SOUTHFIELD, MI — NOV 2017 - DEC 2018 Provide professional end-user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end-user problems. Respond to end- user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. CUSTOMER SERVICE, GENERAL MOTORS; WARREN, MI — NOV 2015 - NOV 2017 Provide appropriate resolution to inbound customer questions and concerns while establishing rapport and remaining customer focused. EDUCATION

Virginia State University — Bachelor of Science, 2012 558 ELEANOR COURT, NEWPORT NEWS, VA 23602 313-***-**** ******@*****.***