Customer Service Entry-Level

TAMPA, US, ***** • *************@*****.*** • 813-***-****

JADENCHRISTOPHER REED

Operations Professional

PROFESSIONAL SUMMARY

Operations professional with 7+ years of expertise in optimizing logistics and enhancing operational efficiency. Demonstrates a keen eye for detail and a strong ability to collaborate with teams, driving improvements in inventory management and delivery processes. Passionate about leveraging project management skills to achieve measurable results and foster innovative solutions in dynamic environments.

EMPLOYMENT HISTORY

FLEX DRIVER May 2024 - Present

Amazon Tampa, FL

WAREHOUSE ASSOCIATE Feb 2023 - May 2024

Amazon Tampa, FL

RETAIL SALES ASSOCIATE Oct 2021 - Feb 2023

The Good Life Tampa, FL

CUSTOMER SERVICE REPRESENTATIVE Jun 2021 - Oct 2021 Shift Smart/Dynetta Tampa, FL

PETTY OFFICER THIRD CLASS Sep 2018 - May 2021

United States Navy Honolulu, HI

Deliver packages safely, ensuring accurate logs and address validation for improved documentation. Operate delivery vehicles efficiently, optimizing routes with GPS for timely distribution. Inspect vehicles regularly, performing maintenance to uphold safety standards. Collaborate with warehouse teams to streamline loading, enhancing operational efficiency. Executed efficient delivery routes, achieving timely package arrival and enhancing customer satisfaction through reliable service.

Partnered with warehouse teams to optimize loading procedures, resulting in faster turnaround times and improved operational flow.

Manage inventory data entry, ensuring stock record accuracy and quality compliance. Resolve inventory discrepancies, maintaining system integrity and accuracy. Fulfill orders with precision, ensuring timely and accurate product delivery. Collaborate on shipping improvements, reducing delays and enhancing efficiency. Conduct inventory audits, minimizing discrepancies and ensuring stock accuracy. Managed product databases, ensuring accurate sales entries for consistent record-keeping. Assisted customers with product details, aligning with inventory for improved documentation. Generated monthly sales reports, offering insights into retail performance metrics. Led team to enhance customer engagement, improving sales techniques and service quality. Mentored new staff, developing skills in product knowledge and service excellence. Scheduled appointments accurately, enhancing client satisfaction through precise coordination. Improved appointment processes, generating detailed reports for better client interactions. Handled high-volume calls with professionalism, ensuring client retention and satisfaction. Collaborated with team to streamline processes, reducing response times and improving efficiency. Utilized CRM software to maintain accurate records, ensuring seamless customer service. Executed seamanship tasks, ensuring vessel readiness and operational efficiency. Monitored sensors and radar, verifying data accuracy during military operations. Managed logistics databases, maintaining precise supply records for mission readiness. Coordinated training, boosting team efficiency and knowledge retention. Implemented process improvements, optimizing workflow and reducing delays. EDUCATION

HIGH SCHOOL DIPLOMA 2018

Leto High School Tampa, FL

SKILLS

Data Entry, Data Verification, Database Management, Report Generation, Troubleshooting Errors, Document Management, Communication Skills, Problem-Solving Abilities, Safe driving practices, Reliability, Punctuality, Patience, Perseverance, Adaptable scheduling, Retail software proficiency, Retail module proficiency, Retail build outs, Inventory counting, Warehouse management, Logistics analysis, Safety practices, Packaging, Labeling, Attention to detail, Team collaboration, Operational efficiency, Planning, Coordination, Cross-functional communication, Project management, Operations coordination.

ADDITIONAL INFORMATION

CERTIFICATIONS

• Google IT Support Certificate

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