Data Analyst It Support

IULIIA SAVINA

Data Analyst Intern San Jose, CA ********.******@*****.*** 347-***-****

I am building my career in a Data Analyst role, bringing 10 years of professional experience as an IT Support Analyst in enterprise environments. I have experience in data analysis, creating clear and useful documentation, and improving workflows and processes. I have solid skills in Excel, have a basic understanding of SQL, and I'm comfortable using tools like JIRA and ServiceNow to manage tasks effectively. I'm eager to utilize my strong communication, organizational, and analytical skills to help teams function more effectively and achieve their goals. SKILLS

Basic knowledge of SQL; familiar with web-based reporting software (Google Sheets, Google Looker Studio). Project & Task Management: ServiceNow, HP ServiceDesk, task tracking, workflow coordination, Microsoft Teams, SharePoint.

Project Coordination Support: Website updates, task coordination, stakeholder communication, Figma (review & feedback).

Collaboration & Communication: Primary point of contact for cross-functional teams, stakeholder feedback collection, internal and external communication.

SaaS Platforms: ServiceNow, HP ServiceDesk, Microsoft 365, Google Workspace. Basic familiarity with Agile / Scrum concepts.

Additional Tools: Jira (basic), Canva.

EXPERIENCE

Project Support USBoNET (Startup) Remote Nov 2023 – June 2024

● Coordinated and tracked website update tasks and small digital marketing projects using Jira and internal tools.

● Gathered and synthesized stakeholder feedback on website enhancements and user experience.

● Updated website content and provided feedback in Figma on design iterations.

● Communicated with cross-functional team members, supporting project progress and timely delivery. IT Support Service Analyst PJSC Carlsberg Ukraine Nov 2012 – Mar 2021

● Managed and tracked technical tasks from request through to completion via HP ServiceDesk and ServiceNow.

● Served as a primary point of contact for users and internal partners, providing daily communications via email and phone.

● Gathered and synthesized user feedback to improve digital services and user experience.

● Coordinated support for Microsoft Teams, SharePoint, and Office 365 platforms.

● Created and maintained internal knowledge base and process documentation to streamline task execution and team productivity.

EDUCATION

Master’s Degree in Computer Science

Zaporizhzhian National Technical University, Ukraine ADDITIONAL QUALIFICATIONS

● Quick learner who enjoys adopting new technologies and exploring industry-specific processes.

● Highly organized, detail-oriented, capable of managing multiple tasks simultaneously.

● Enthusiastic about contributing positively to the energy and utilities sector through practical experience and teamwork.

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