Support Specialist El Paso
Resume:
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El Paso, TX 79925
C O N T A C T
H U M A N R E S O U R C E S & P E E R S U P P O R T P R O F E S S I O N A L W O R K E X P E R I E N C E
Mission Support Specialist Yuma Station & Sector U.S. Customs & Border Protection, Yuma, AZ & El Paso, TX May 2009 - Present Manage comprehensive COSS payroll and timekeeping functions for a high-paced sector, ensuring precise submissions and accurate coding for OT, LWOP, BPAPRA, and unique COSS codes. Proficient in HRBE system utilization and adept in optimizing the Performance Management Cycle. Expert in DHS HRM concepts, regulations, and policies; skilled in planning, organizing, and improving HRM services. Demonstrates strong analytical ability, prioritization skills, and effective communication across diverse stakeholders.
Efficiently coordinate and manage a wide range of essential administrative services, advising management on key matters. Represent the office in dealings with vendors and agency organizations, ensuring effective interactions. Conduct evaluations to improve service efficiency at the local level. Certified Collateral Duty Safety Officer (CDSO), adept in OSHA, DOI, and NPS safety standards. Assists in implementing the Safety and Occupational Health Program, by providing support to managers, supervisors, and the Safety/Occupational Health Manager/Regional Risk Manager. Ensuring that all incidents/accidents are investigated in a timely manner.
Demonstrates advanced analytical skills for issue identification and process enhancement. Offers extensive experience in prioritization, organizing precedents, and delivering completed staff work. Proven communication proficiency guides effective problem-solving in complex scenarios through thorough planning. K R I S T I N E Q U I N T A N A
R E F E R E N C E S
Assistant Chief Patrol Agent in Charge
Roy Browning
4035 S. Avenue A
Yuma, Arizona 85365
Assistant Chief Patrol Agent in Charge
Luis Cuevas
4035 S. Avenue A
Yuma, Arizona 85365
Patrol Agent in Charge
Kevin Villegas
10888 Avenue 31 E
Wellton, Arizona 85356
Director of Mission Readiness
Operations
Vladimir Hernandez
4400 S Espy 281
Edinburg, Texas 78542
E D U C A T I O N /
C E R T I F I C A T I O N S
Certified Peer Support Specialist -
2009 - Present
Certified Collateral Duty Safety Officer
University of Texas at El Paso
Bachelor of Interdisciplinary Studies
Minor in Elementary Education - 2004
El Paso Community College
AA in Liberal Arts - 2004
Mission Support Specialist Yuma Sector
U.S. Customs & Border Protection & MANCON Inc., Yuma, AZ Feb. 2008 - Feb. 2009 Served as a staff assistant within the Department of Homeland Security, overseeing administrative responsibilities for the manager's office. Received developmental assignments and training to prepare for higher-grade administrative research and analytical duties. Managed and operated the office to run efficiently. Provided comprehensive administrative support, including compiling and preparing information, making logistical arrangements for meetings and conferences, and conducting special surveys and program evaluations. Maintained lists of issues and problems, monitored progress in resolution, and oversaw the manager's calendar.
Coordinated diverse administrative and management services critical to office operations, such as management systems, telecommunications, budgeting, human resources, and logistics. Served as an advisor and represented the office in interactions with vendors and agency organizations responsible for essential services.
Elementary School Teacher Second Grade
Yuma School District #1 - Yuma, AZ Sept. 2005 - June 2007 Developed and implemented student-centered lessons in all subject areas for a diverse group of second-grade students.
Implemented positive classroom management strategies. Adapted lessons to meet individual needs by reviewing students’ backgrounds and learning needs through Individual Educational Plans (IEP’s) and pre-assessments. Incorporated cross-curricular components into lessons and units. Established an active learning environment through positive feedback. P A G E 1
Elementary Substitute Teacher
Ysleta Independent School District, El Paso, Tx Jan. 2004 - Sept. 2005 Assumed the full responsibilities of a regular classroom teacher. Created and executed lesson plans covering all curriculum areas. Offered individual assistance to students as required. Established and nurtured positive relationships with students and teachers, fostering open communication. Collaborated with students to enhance their basic skills. W O R K E X P E R I E N C E C O N T I N U E D O N P A G E 2 H U M A N R E S O U R C E S & P E E R S U P P O R T P R O F E S S I O N A L C O N T I N U E D W O R K E X P E R I E N C E
K R I S T I N E Q U I N T A N A
Senior Bank Teller
Government Employees Credit Union, El Paso, TX Nov. 1998 - May 2003 Supervised tellers in the balancing of the vault and cash dispenser, while ensuring precision and accuracy in all financial operations.
Processed various transactions at the teller window, including withdrawals, loan payments, and deposits. Processed Cashier's checks, Travelers Checks, and Money Orders. Posted transactions received through the mail during manageable workloads. Handled partial bank deposits and balanced the teller drawer at the end of each day. Made judgment decisions on teller lookouts, warning information, altered items, and stale-dated checks. Ensured accurate crediting of members' accounts and conducted precise and accurate cash transactions. Cross-sold credit union services and achieved satisfactory audits. Transactions Specialist Client Accounts
Montwood National Bank, El Paso, TX Nov. 1996 - Nov. 1998 Performed various transactions at the teller window, including withdrawals, loan payments, and deposits, ensuring precision.
Collaborated in crafting and posting depository transactions, contributing to streamlined financial processes. Assisted teller supervisors in maintaining the vault and cash dispenser balance, showcasing meticulous attention to accuracy.
Executed specialized financial services like issuing Cashier's checks, Travelers Checks, and Money Orders. Managed the daily teller drawer balance, made judgment decisions on various matters, and ensured accurate crediting of customer accounts and cash transactions. P A G E 2
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9375 Viscount Apt 314
El Paso, TX 79925
C O N T A C T
R E F E R E N C E S
Assistant Chief Patrol Agent in Charge
Roy Browning
4035 S. Avenue A
Yuma, Arizona 85365
Assistant Chief Patrol Agent in Charge
Luis Cuevas
4035 S. Avenue A
Yuma, Arizona 85365
Patrol Agent in Charge
Kevin Villegas
10888 Avenue 31 E
Wellton, Arizona 85356
Director of Mission Readiness
Operations
Vladimir Hernandez
4400 S Espy 281
Edinburg, Texas 78542
E D U C A T I O N /
C E R T I F I C A T I O N S
Certified Peer Support Specialist -
2009 - Present
Certified Collateral Duty Safety Officer
University of Texas at El Paso
Bachelor of Interdisciplinary Studies
Minor in Elementary Education - 2004
El Paso Community College
AA in Liberal Arts - 2004
Senior Office Specialist
State Farm Insurance, El Paso, TX May 1995 - Nov. 1996 Received and processed premium payments, ensuring seamless financial transactions. Managed and reported claims, demonstrating efficiency and attention to detail. Provided responsive customer service by answering phones and addressing inquiries related to services and insurance quotes.
Conducted thorough inspections of newly insured vehicles and assessed damages for claims, showcasing a keen eye for accuracy.
Handled check and cash deposits with precision, contributing to effective financial operations.
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