Service Representative Data Entry

Ernsika Sintil

***** ** **** ****** • Miami, FL *3167

*************@*****.***

786-***-****

Professional Experience

Shipping Coordinator

Crown Linen, Miami, FL May 2025 – Present

Responsibilities:

• Coordinate shipping to over 160 hospitality clients, ensuring accuracy and timely delivery.

• Maintain records and generate reports using WMS and ERP systems.

• Liaise with production and client representatives to resolve delivery issues.

• Track shipment metrics and delivery performance to support operations decisions.

• Prepare shipping-related documentation, including invoices and bills of lading. Patient Service Representative

CVS Specialty, Miami, FL Oct 2024 – May 2025

Responsibilities:

• Handled high call volumes, supporting prescription delivery logistics

• Resolved client inquiries and collaborated with internal teams for issue resolution

• Ensured HIPAA compliance and operational efficiency Data Entry Clerk

Everseen, Miami, FL Mar 2024 – Apr 2024

Responsibilities:

• Entered operational data into logistics platforms with precision.

• Assisted with internal performance tracking and document control. Customer Service Representative

Marriott International, Miami, FL Jun 2022 – Nov 2023 Responsibilities:

Delivered personalized client service and resolved real-time service issues Acted as a liaison between hotel teams and guests for escalated concerns Front Desk Manager

Sherry Frontenac Oceanfront Hotel, Miami Beach, FL Oct 2021 – Jun 2022 Responsibilities:

• Managed guest service desk, trained new team members, and handled customer disputes.

• Maintained satisfaction during high-traffic hours and coordinated operations Education

Bachelor of Science in Computer Engineering

Florida International University, Miami, FL

Graduated: December 2024

Skills:

• Logistics & Operations Management

• Client Relations & Business Growth

• Project & Team Coordination

• Strategic Problem Solving

• CRM & ERP Systems (Salesforce familiarity)

• Microsoft Office Suite (Excel, Outlook, Word), Adobe Acrobat

• Python, Power BI, Tableau, MATLAB, C++, Git, Arduino, Linux

• Fluent in English & Haitian Creole; Basic Spanish

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