Information Systems Graduate, Aspiring Technology Professional

COLLIN GUERRERO

702-***-**** **************.*@*****.*** linkedin.com/in/collin-guerrero

Education

University of Nevada, Reno AUG 2022 - MAY 2025

- Bachelor of Science in Information Systems, Minor in Business Analytics

- College of Business Dean’s List (2022-2024)

College of Southern Nevada AUG 2020 - MAY 2022

- Dual-enrolled student, completed 54 general education credits

- High School Diploma

Work Experience

University of Nevada, Reno - Office of Information Technology MAY 2023 - JUL 2025 Support Center Technician

- Provided technical support via phone, live chat, and in-person for university systems including user accounts, multi- factor authentication, VPN/Remote Desktop access, and network connectivity

- Diagnosed and resolved hardware issues with Windows/Mac desktops and laptops, mobile devices, university- issued iPads, printers, office phones, and classroom A/V equipment

- Created and managed support tickets, collaborating with Endpoint, Unified Communications, and Information Security teams to escalate complex issues and ensure timely user updates University of Nevada, Reno – Joe Crowley Student Union NOV 2022 - OCT 2023 A/V Technician

- Maintained and troubleshot A/V systems (projectors, microphones, mixers, switches) for daily operations and high- traffic events within the student union’s ballrooms and conference rooms

- Supported A/V equipment installations, routine maintenance, and tracked inventory to ensure device functionality College of Southern Nevada - Office of Technology Services DEC 2021 - AUG 2022 IT Technician

- Supported classroom and special event A/V setups (projectors, audio equipment, etc.), assisted with end-user support tasks (password resets, software troubleshooting), and maintained inventory of A/V equipment Technical Skills

Core Competencies:

- Cloud Productivity: Microsoft 365 (Excel – PivotTables, functions; Access – queries, design), Google Suite

- Networking: Foundational network administration, including routing, switching, TCP/IP, subnetting

- IT Support: Hardware/software troubleshooting, A/V systems setup and maintenance, ticketing platforms Working Knowledge Of:

• Programming & Web Technologies: JavaScript, C++, HTML, CSS, Python

• Data Analysis & Visualization: SQL (query optimization, joins), data visualization tools (Tableau, Power BI)

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