Customer Service Clinical Counselor
Resume:
Maria Font Schwartz
Miami, FL *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Case Aide
YOUTH CO-OP, INC-Miami, FL
July 2024 to February 2025
Find resources in community for Sponsors and unaccompanied minors Quality Assurance
Close cases
Unification specialist
The Providence Group-Miami, FL
March 2021 to July 2024
• Communicate with sponsor to obtain documents for reunification with unaccompanied minors
• Conduct weekly sessions with minors to complete assessments
• Write reports to comply with ORR guidelines
Clinician
Caliburn-Miami, FL
March 2018 to October 2019
Clinical Counselor
New Era Center
November 2017 to March 2018
Provide Group Therapy to Mentally Disabled Adults
Clinical Counselor
CHSi (Comprehensive Health Services) Homestead
June 2016 to April 2017
Provide Individual and Group Counseling to Unaccompanied Minors that cross the Border/ ORR Clinical Counselor
Miami Bridge Youth and Family Services-Miami, FL
February 2014 to January 2016
Provide Clinical counseling for teens and their families at schools or homes. Call Center Operator
Miami Institute for Age Management and Intervention-Miami, FL April 2013 to February 2014
answer phones
*schedule new and established patients for appointments with Doctors Customer Service Representative (Part Time)
POC Network Technologies-Miami, FL
January 2013 to April 2013
*answer outbound and inbound calls from customer
*research bank information regarding payments to customers
* filing, use of office equipment.
Bereavement Counselor
Catholic Hospice-Miami, FL
April 2008 to October 2012
*provide anticipatory and bereavement grief counseling
*assist with mailing newsletter
*customer service/promoting agency
*oldest patient 104 years old - youngest patient 30 years old Social Worker
Miami Bridge Youth and Family Services-Homestead, FL June 2006 to March 2008
*provide clinical counseling in individual and group settings to teenagers in shelter
*Liaison between Miami Bridge and Department of Children and Families
*patients ages 10-17 years old
Clinical Counselor
Children's Psychiatric Center-Miami, FL
October 2004 to June 2006
*provide clinical counseling to children and teens at home or school
* Age group 6 - 18 years old
Service Coordinator
University of Miami-Miami, FL
December 2003 to June 2006
*provide clinical counseling to parents of premature children
*schedule appointments for families for evaluations
*patients premature babies to 3 year olds
Customer Service
Wachovia Bank-Miami, FL
March 2001 to December 2003
*answer calls and questions from customers
*promote services of bank
Admissions Coordinator
Easter Seals-Miami, FL
November 1997 to February 2002
*schedule appointments for outpatient therapy and school
*provide tours to potential students
*answer phones and questions regarding services of agency
*do Intake assessment for each student or patient
*patients newborn to 90 year olds
Clinical Counselor
Essex Corporation-Miami, FL
November 1996 to September 1997
*provide Clinical counseling in Individual and group settings
* Age Group 65 - 100 years old
Clinical Counselor
Geratric Services-Miami, FL
June 1995 to November 1996
*provide Clinical counseling in Individual and group settings
* Age group 55 - 101 years old
Education
Masters in Science Degree in Psychology
Miami Institute of Psychology - Miami, FL
1997
Bachelor of Arts degree in Psychology
Florida International University - Miami, FL
1993
Associates in Arts degree
Miami Dade Community College - Miami, FL
1989
Master of Social Work
Skills
• Crisis intervention
• Microsoft Office
• Conflict management
• Child & Family Counseling
• Program Development
• Mental Health Counseling
• Spanish
• Intake
• Intake Experience
• Case management
• Behavioral Therapy
• Curriculum Development
• Individual / Group Counseling
• Windows ME-IBM Word Perfect Microsoft Excel-Macintosh, IBM
• Crisis Intervention
• Organizational skills
• Typing
• Adobe Acrobat
• Child welfare
• Group Therapy
• Child Protective Services
• Leadership
• English
• Case Management
• Psychotherapy
• Time management
• Discharge planning
• Meeting Facilitation
• Social Work
• Safety plans
• Child protective services
• Microsoft Excel
• Care plans
• Social work
• Analysis skills
• Front desk
• Multi-line Phone Systems
• Motivational Interviewing
• Communication skills
• Clinical counseling
• Clinical Counseling
Certifications and Licenses
Driver's License
First Aid Certification
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