Office Manager Customer Service

KENYATTA SHAW

********.*.*@*****.*** **** Gull Road Memphis, TN 38109 M: 901-***-****

Experience

All About Auto Insurance Memphis, TN

Office Manager

**/**** - *******

McGriff Insurance Services Memphis, TN

Customer Service Representative

12/2019 – 01/2022

• Collect premium payments from current customers.

• Process endorsements and cancellations as requested by customers.

• Sell policies according to customers needs for auto coverage.

• Order and maintain necessary supplies for office location.

• Answered incoming calls and directing clients to necessary department after short interview of needed products and services.

• Reduced financial discrepancies by accurately resolving billing issues while processing endorsements, payments and cancellations.

• Increased sales by analyzing client needs to provide appropriate recommendations for available products.

Direct Auto & Life Ins. Memphis, TN

Insurance Agent

03/2014 – 12/2019

• Analyzed customer needs and provided best options, sold additional products and services.

• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

• Continually improved office operations by maintaining records, tracking data and promoting internal communications.

Internal Revenue Service Memphis, TN

Tax Examining Technician

11/2009 – 11/2013

Accountemps Memphis, TN

Accounts Payable Clerk

02/2007 – 7/2009

• Researched accounts with reported discrepancies.

• Maintained records for each case, including phone numbers, contacts and any actions taken.

• Answered questions for taxpayers and assisted individuals with completing tax forms.

• Applied payments to accounts when received

• Tracked purchase orders and processed payments

• Directed visitors to appropriate personnel, answered phone calls and received orders when delivered

Education

Strayer University Memphis, TN

Bachelor of Business Administration, Graduated

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