Office Coordinator N A

***** ***** ***** ******, ****** CITY, ***** •

***********@*****.*** • 816-***-****

DEBRA BROWN

Office Coordinator

PROFESSIONAL SUMMARY

Office Professional with Coordinator experience with over 28 years of extensive expertise in problem-solving, training, and process optimization. Demonstrates a strong ability to foster client and team relationships, enhancing service level agreements between businesses and clients. Committed to leveraging analytical skills and project management experience to drive operational efficiency and customer satisfaction.

EMPLOYMENT HISTORY

LEARNING DESIGN & DEVELOPMENT SPECIALIST Sep 2015 - May 2024 Citibank N.A. Kansas City, MO

CITI HOME EQUITY Aug 2008 - Sep 2015

Citibank N.A. Kansas City, MO

LEGAL MANAGEMENT UNIT Mar 2002 - Sep 2008

Citibank N.A. Kansas City, MO

COLLECTIONS SPECIALIST Jul 1996 - Mar 2002

Citibank N.A. Kansas City, MO

EDUCATION

HIGH SCHOOL DIPLOMA Jan 1986 - May 1987

Oak Park High School Kansas City, MO

Develop training modules, enhancing learner engagement and satisfaction. Analyze user feedback, refining content for improved satisfaction. Collaborate with teams, ensuring successful prototype development. Monitor system performance, maintaining security protocols. Resolve application issues, improving usability and scalability. Coordinated attorney referrals for 2nd lien settlements, enhancing resolution efficiency. Prepared detailed judgment reports, aiding management review and decision-making. Reviewed financial documents, improving accuracy in credit assessments and appraisals. Maintained vendor and attorney relationships, ensuring seamless collaboration. Utilized diverse computer systems, increasing daily operational efficiency. Managed delinquent accounts, initiating litigation processes and achieving successful settlements.

Coordinated with outside counsel to resolve uncollectable accounts, enhancing recovery rates. Analyzed litigation criteria to ensure compliance and optimize legal outcomes. Coordinate debt repayment plans based on customer finances, enhancing recovery rates. Communicate with delinquent customers via mail or phone to secure payments. Guide customers on effective debt repayment strategies, improving compliance. Utilize analytical skills to assess customer financial situations and propose solutions. Achieved measurable improvements in account recovery through strategic advisement. SEP 1983 - DEC 1985

Englewood Christian School Independence, MO

The end of the 2nd quarter, I transferred to Oak Park High School my junior year, and graduated in 1987.

SKILLS

Research (Experienced), Analysis (Skillful), Partnership Development (Experienced), Technical Support (Skillful), Process Optimization (Skillful), Project Management (Skillful), Data Analysis (Experienced), Problem Solving (Experienced), Customer Relations (Experienced), Microsoft Excel (Expert), Accounts Receivable (Experienced), Team Building (Experienced), Training (Expert), Vendor Relations (Expert), Agile (Experienced), Legal Management (Experienced), Collections (Expert), Risk Assessment (Expert), Time Management (Experienced), Event Coordination (Experienced), Conflict Resolution (Experienced), Inventory Management (Experienced), Strategic Planning (Experienced), Budgeting (Experienced), Leadership (Experienced), Quality Assurance (Expert).

REFERENCES

Patricia Bledsoe, Retired from Sun Chemical (**********@*****.***, 1-816-***-****); Rosemary Bruscato, IRS (********.********@***.***, 1-816-***-****); .

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