Customer Service General Manager

Todd A. Bradley

*** ***** ***** ***.

Wetumpka, AL 36093 **********@*****.*** ph: 910-***-****

Educational Profile

Corban University (formerly Western Baptist College) Salem, Oregon 1999 Bachelor of Science: Sports and Fitness Management Minor: Coaching

Professional Experience

D-BAT Baseball & Softball Academy Montgomery, AL July 2024-Present General Manager

· Manage daily operations of the facility, including scheduling, staff rotations, and ensuring smooth training sessions.

· Monitor and maintain facility cleanliness, equipment upkeep, and safety protocols.

· Oversee facility maintenance and repairs.

· Recruit, hire, and train a high-performing team of coaches, front desk staff, and other personnel.

· Develop and implement staff training programs to maintain quality coaching standards and customer service excellence.

· Provide ongoing performance feedback and coaching to staff members.

· Foster a positive customer experience by actively engaging with members, addressing concerns promptly, and exceeding expectations.

· Manage customer inquiries, memberships, and reservations.

· Implement customer retention strategies to maintain a loyal client base

· Develop and execute marketing plans to attract new customers, including local community outreach, online advertising, and social media marketing.

· Generate leads and convert them into paying memberships.

· Conduct sales presentations and close deals on training packages and memberships.

· Monitor and manage facility budget, including revenue streams, labor costs, and expenses.

· Analyze financial data to identify areas for cost optimization and revenue growth.

· Set and achieve sales targets for the facility.

· Collaborate with coaches to ensure high-quality training programs are delivered based on D-BAT methodology.

· Monitor player progress and provide feedback to members.

· Organize special events, leagues, and camps to enhance player development and engagement. Collegiate Coaching Experience

Alabama State University Montgomery, AL Oct 2019-July 2024 Head Softball Coach

· Team had 3.46 GPA

· NFCA Top 25 Committee member

· NFCA Head Coaches Committee member

· Conference softball coaches chair

· Mentored 2023 SWAC Pitcher of the year

· Mentored 2023 SWAC Hitter of the year

· Mentored 2023 SWAC Player of the year

· Mentored 2023 SWAC Pre-Season Player of the year

· Mentored 5 SWAC All-Conference players

· Mentored 2 NFCA 3rd Team All-Region Selections

· Recorded most wins in ASU single season history 30

· 2023 Eastern Division Champions

· 500 Career Coaching Wins 02/11/2024

· 2022 SWAC Runner-Up

· Mentored 5 All-SWAC Players

· Mentored 2022 SWAC Player of the Year

· SWAC NFCA Head Coaches Committee representative

· SWAC Softball Conference Chair

· 2021 SWAC Champions

· Mentored 2021 SWAC Tournament MVP

· Mentored 2021 SWAC Newcomer of the Year

· Recruited top level talent nationally

· Lead all aspects of a successful NCAA Division I program

· Lead coaching staff of 4

· Lead 20+ players

· Community service and outreach coordinator

· Mentored 2021 Pre-Season pitcher of the year selection

· Owner of Todd Bradley Softball & Consulting LLC

Fresno State University Fresno, CA August 2018-Oct 2019 Assistant Softball Coach

· Mentored Mountain West 1st team all-conference DP

· Mentored Mountain West 1st team all-conference OF

· Mentored McKenzie Wilson Mountain West Freshman of the year

· Mentored Rachel Minogue and Haleigh Galvan 2nd team all-region selections

· Mentored McKenzie Wilson to Fresno State & Mountain West Conference Single Season Stolen Base record

· Mentored Rachel Minogue who was the toughest player to strike out in NCAA Div. I with just two strikeouts in 176 at-bats

· Finished 2019 with RPI of 63

· Helped guide the Bulldogs to their most wins since 2016

· Offensively, led the MW and ranked 18th in NCAA Div. I with a .399 team on-base percentage

· Also ranked 23rd in the nation in batting average

· Hitting Coach

.308 BA, 296 R, 82 2B, 16 3B, 42 HR, .473 SLG%, .399 OB%

· 6-year average per season .298(ave.), 293(r), 78(2b), 12(3b), 49(hr), .463(slg%) .384(ob%)

· Catching coach

· Academic monitor

· Facility contact

· 100% Graduation Rate

· National recruiting network

· Active member of the National Fastpitch Coaches association Campbell University Buies Creek, NC June 2014-2018 Head Softball Coach

· 300 Career NFCA Wins 5/4/2014 vs. Charleston Southern

· 400 Career NFCA Wins 3/25/2018 vs. Winthrop University

· 416-383 Career Collegiate Record

· 5-year average per season .289(ave.), 290(r), 74(2b), 7(3b), 55(hr), .452(slg%) .368(ob%)

· Team GPA by year. 2014-15 3.03, 2015-16 3.09, 2016-17 3.13, 2017-18 3.14

· 2016 Big South Runner-Up

· 2017 Big South Runner-Up

· 145 wins as a DI Head Coach

· Mentored 2018 Big South Scholar Athlete

· Mentored 3 2018 1st Team All-Big South Selections

· Mentored 1 2018 3rd Team All-Region Selection

· Mentored 2017 Big South Player of the year

· Mentored 2017 NFCA 3rd Team All-Region Selection

· Mentored 2017 1st Team Co-SIDA Academic All-American

· Mentored 2 2017 1st Team All-Big South selections

· Mentored 1 2017 Honorable Mention Big South selection

· Mentored 3 2016 1st Team All-Big South Selections

· National recruiting network

· Wins over #12 South Carolina, Virginia & Duke

· Mentored 3 1st team All-Big South selections

· Mentored Big South Scholar athlete of the year 2018

· Hitting Coach

· Catching Coach

· Community outreach coordinator

· Camp clinician

· Owner/Operator of Todd Bradley Softball Camps LLC.

· Active member of National Fastpitch Coaches Association Campbell University Buies Creek, NC June 2012-2014 Assistant Softball Coach

· Hitting Coach

.300 BA, 322 R, 482 H, 70 2B, 13 3B, 68 HR, 782 RBI, .487 SLG%

· All Conference SS, CF, 1B, C

Combined: .368 BA, 150 R, 259 H, 40 2B, 4 3B, 39 HR, 179 RBI

· Recruiting Coordinator

National recruiting base including OR, WA, UT, MT, ID, TX, CA, IL, FL, NC, SC, GA, VA, BC, CO, HI

· Catching Coach

· Community outreach coordinator

· Assist in all aspects of a successful DI Program

· Camp clinician

· Active member of National Fastpitch Coaches Association University of the Incarnate Word San Antonio, TX January 2010-June 2012 Head Softball Coach

· 2012 Lone Star Conference Champions

· 2012 NCAA DII Regional Edmond, OK

· Named 2011 Lone Star Conference Coach of the Year

· 2011 Lone Star Conference Co-Champions

· Five players named to All-LSC Team 2011

· Two player named to All-LSC Academic Team

· One player named NFCA 2nd Team All-Region

· One player named to the CO-SIDA Academic All-District Team

· Named 2010 Heartland Conference Coach of the Year

· Four players named to All-Conference Team

· One player named 2nd Team All-Region

· Hitting Coach

· Infield/Outfield Coach/Catching Coach

· Camp Clinician

· Academic Coordinator

· Active member of the National Fastpitch Coaches Association. Pfeiffer University Misenheimer, NC 2006- 2009

Head Softball Coach

· 2009 Conference Finish 3rd

· 2008 Conference Finish 4th

· 2007 Conference Finish 6th

· Four players named to All-Conference Team 2009

· 2008 NCAA Tournament participant (first time in school history)

· 30 win season in 2008 (first time in school history)

· Lead team to most wins in school history (30) 2008

· Lead team to most wins since 2000 (27) 2007

· One player named to All-Region Team (OF) 2008

· Finished 10th in the Nation in Doubles per game (2009)

· Finished 16th in the Nation in fielding percentage (2008)

· Finished 11th in the Nation in triples per game (2007)

· Finished 25th in the Nation in fielding percentage (2007)

· Offensively team set new single season triples record with 24 (2007)

· One player named to All-Region Team (DP) 2007

· One player named Third Team Academic All-American (DP) 2007

· Recruiting Coordinator

· Hitting Coach: Conference leading .309

· Infield Coach

· Academic Coordinator

· Active member of the National Fastpitch Coaches Association. Utah State University Logan, Utah 2004- 2006

Assistant Softball Coach

· Hitting Coach

· Outfield Coach

· Recruiting Coordinator

· Travel Coordinator

· Camp Clinician

· Academic Coordinator

· Most wins since 1996-23 (2005)

· Won 16 of the last 22 games in 2005.

· Surpassed single season team home run record.

· Finished 1st in statistical leader’s double plays turned per game 2006.

· USU double play record broken and led the nation in double plays turned per game.

· Offensively team recorded second most doubles in program history.

· Two players named to the All-WAC team

· Three players named to the All-Big West team

· Active member of the National Fastpitch Coaches Association. Corban University Salem, Oregon 2003-2004 Season

Head Softball Coach

· First coach in program history.

· Developed team weight program which is followed both in season and off season.

· Maintained positive communication with media.

· Monitored budgets.

· Directed fund raising.

· Travel Coordinator

· Planned summer skills camp.

· Actively participated in coaching and speaking at different community events and camps.

· Helped in designing and maintenance of the new softball facility on campus.

· Built and directed all aspects of a competitive softball program.

· Produced four all-conference selections and one all-region I selection.

· Active member of the National Fastpitch Coaches Association. Blue Mountain Community College Pendleton, Oregon 1999-2003 Head Softball Coach

· First coach in the programs history.

· Developed a network of coaches

· Developed off season strength and conditioning plans which are specific for softball.

· Prepared and monitored budgets through fund raising.

· Travel Coordinator.

· Designed, publicized, and directed skill camps.

· Actively participated in coaching and speaking at different community events.

· Maintained positive communication with media

· Academic Coordinator

· Built and directed all aspects of a competitive softball program.

· Produced 15 all conference selections.

· Produced six first team All-American selections

· Active member of the National Fastpitch Coaches Association Additional Coaching Experience

· University of North Carolina All-Skills Camp 2006, 2007, 2008

· University of North Carolina Advanced Camp 2007, 2008

· University of Nevada Las Vegas Advanced Camp 2006, 2007

· University of Oregon Winter Camp 2006, 2008

· North Carolina State University Advanced Camp 2007, 2008, 2009, 2010

· North Carolina State University All-Skills Camp 2008, 2009

· Florida State Winter Softball Camp 2008, 2009, 2010, 2012

· Texas A&M Corpus Christi Elite Camp 2011

· College of Charleston Camp 2009, 2011

· Pfeiffer University All-Skills Camp 2007, 2008, 2009

· Pfeiffer University Elite Camp 2007, 2008, 2009

· University of the Incarnate Word Elite Camp 2010, 2011

· University of the Incarnate Word All-Skills Camp 2010, 2011

· Campbell University Prospect Camp 2012, 2013, 2014, 2015, 2016, 2017

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