Customer Service Representative

**** ******** ***., ******, ***, ***** •

*********@**********.*** • 559-***-****

BENJAMIN REGALADO

PROFESSIONAL SUMMARY

Logistics professional with extensive expertise in optimizing delivery routes and enhancing service reliability across diverse sectors. Demonstrates strong skills in customer service, problem-solving, and team collaboration, consistently improving efficiency and satisfaction. Passionate about leveraging advanced GPS technology and logistics coordination to innovate and streamline operations for future success.

EMPLOYMENT HISTORY

COURIER Apr 2024 - Jan 2025

Fresno Logistics Fresno,Ca.

MEDICAL COURIER Oct 2023 - Apr 2024

GKN Pharmacy Fresno, Ca.

CAMERA CAR AGENT Jan 2023 - Oct 2023

Paramount Lender Solutions Fresno, Ca.

CUSTOMER SERVICE REPRESENTATIVE Jul 2021 - Dec 2022 Aetna, a CVS Health Company Remote

PROBLEM SOLVER Jun 2018 - Dec 2020

Amazon Fulfillment Center Fresno, Ca.

TECHNICIAN Mar 2017 - Jul 2017

OC Communications Fresno, Ca.

Delivered to diverse businesses, ensuring timely service and customer satisfaction. Improved delivery efficiency, reducing average delivery time across routes. Utilized GPS technology to optimize delivery routes in the Fresno area. Resolved customer issues promptly, enhancing service reliability. Contributed to team goals by maintaining high delivery standards. Efficiently deliver medications using GPS, ensuring timely and accurate service. Enhanced delivery routes, reducing transit time and improving customer satisfaction. Utilized navigation technology for precise delivery, maintaining high accuracy rates. Collaborated with pharmacy staff to streamline delivery processes and meet deadlines. Locate vehicles using License Plate Recognition tech, enhancing recovery efficiency. Collaborate with Recovery Agents to streamline vehicle recovery operations. Maintain organized workspace, adhering to safety guidelines. Ensure compliance with safety regulations, promoting a secure work environment. Handled inbound calls, explaining health benefits and claims. Resolved member inquiries with a high satisfaction rate. Assisted members in finding primary care efficiently. Managed appeals and claims in a remote setting.

Enhanced customer experience through effective communication. Managed inventory discrepancies, ensuring accuracy and efficiency. Trained team to achieve lowest defect rates, enhancing operational standards. Handled damaged items, improving reprocessing procedures. Collaborated with team leaders to optimize problem-solving strategies. Operated as Slam Operator and Packer, contributing to workflow efficiency. Installed cable and internet in homes, resolving service issues with precision. Enhanced customer satisfaction by effectively troubleshooting technical problems. Utilized tools like drills and cable testers for efficient installations. Diagnosed and fixed connectivity issues, ensuring seamless service for clients. Executed service calls, demonstrating technical expertise and problem-solving skills. PACKAGE HANDLER May 2016 - Mar 2017

Fed Ex Ground Fresno, Ca.

SECURITY OFFICER Feb 2012 - Jan 2016

Code 3 Security Fresno, Ca,

SKILLS

Customer Service, Problem Solving, Time Management, Attention to Detail, Route Planning, Team Collaboration, Logistics Coordination.

EDUCATION

HIGH SCHOOL DIPLOMA Aug 2000 - Jun 2004

Clovis High School Clovis, Ca.

CERTIFICATE OF COMPLETION Jan 2018 - Jun 2018

Fresno City College Fresno, Ca.

Certificate of Completion for warehouse/forklifting. Gaining knowledge and skills in warehouse equipment, strapping machine, cutters, forklift training. Sit-down Propane and Stand-up Electric Forklift Safety. Pallet Jack & Hand Truck, Inventory Control Blue Print Reading Caliper and Shrink Wrap Micrometer Cal / OSHA Regulations. Loaded shipments efficiently in high-demand environment Enhanced team productivity through collaboration

Utilized organizational skills to manage shipment flow Resolved logistical challenges to ensure timely dispatch Contributed to operational efficiency improvements Monitored private sites, reported suspicious activity, ensured safety compliance. Monitored facility security protocols and maintained detailed incident reports while coordinating emergency response procedures with law enforcement

Conducted thorough security sweeps and access control screenings, ensuring strict adherence to safety protocols and visitor documentation

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