Customer Service Quality Control

PATRINIA OWENS

Sylacauga, AL *****

*********@*****.*** 256-***-****

Professional Summary

Dedicated and detail-oriented professional with over a decade of experience in manufacturing, logistics, and customer service. Skilled in repacking, assembly, quality control, and team leadership. Known for reliability, efficiency, and a strong work ethic.

Work History

• Fleetwood Metal Industries – Sylacauga, AL

• Repacker

• January 2024 – Present

- Repack and inspect automotive components to meet quality and shipment standards

- Maintain accurate labeling and packaging for outgoing parts

- Follow safety and cleanliness procedures in a warehouse environment

• Honda Manufacturing of Alabama – Lincoln, AL

• Production Associate

• July 2013 – October 2023

- Operated machinery and assembled vehicle components on fast-paced production lines

- Conducted visual and physical quality checks to ensure compliance

- Collaborated with teams to meet daily production goals and safety protocols

• Walmart – Sylacauga, AL

• Customer Service Manager

• January 2011 – April 2013

- Supervised front-end staff and ensured excellent customer service delivery

- Resolved customer concerns and managed returns and exchanges

- Balanced cash drawers, processed refunds, and monitored register accuracy

- Assisted with scheduling and daily operations to improve efficiency

Education

University of Phoenix

Associate of Arts

Skills

- Packaging & Repacking

- Production Line Operations

- Quality Control & Inspection

- Customer Service

- Conflict Resolution

- Workplace Safety

- Team Leadership

- Time Management

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