Warehouse Operations Customer Service
Resume:
Sherland Moses
Kissimmee, FL *****
**********@*****.***
Professional Summary
Resourceful and safety-driven technician with 10+ years of experience across audiovisual installation, transportation, logistics, and warehouse operations. Skilled in AV system setup, electrical wiring, and team coordination. Proven ability to adapt quickly, manage time effectively, and deliver exceptional service in high-pressure environments. Holds OSHA 10 and Aerial Lift certifications, with a strong commitment to safety and client satisfaction. Willing to relocate: Anywhere
Work Experience
AV Installation Technician
Solotech-Orlando, FL
December 2021 to June 2025
• Installed and maintained commercial and residential AV systems including projectors, sound systems, and video conferencing equipment
• Collaborated with clients to design and execute tailored AV solutions
• Handled low-voltage wiring, cable termination, and troubleshooting for live event setups
• Ensured safety compliance and optimal equipment functionality under tight deadlines Paratransit Operator
Access Lynx-Poinciana, FL
June 2018 to December 2021
• Provided safe, courteous, and punctual transportation for passengers with disabilities
• Navigated complex urban and suburban routes with attention to passenger comfort
• Performed regular vehicle inspections and maintenance checks
• Delivered exceptional customer service, earning consistent positive feedback Ramp Agent
Dnata-Orlando, FL
October 2015 to June 2018
• Managed baggage and cargo loading/unloading for commercial flights
• Operated ground service equipment and coordinated with flight crews
• Adhered strictly to FAA and airport safety protocols Driver
Action Gator-Orlando, FL
December 2012 to October 2015
• Executed timely deliveries across Central Florida
• Maintained clean driving record and upheld safety standards
• Built strong client relationships through professional communication Warehouse Manager
Distribution Grain-Orlando, FL
February 2009 to December 2012
• Oversaw inventory, shipping/receiving, and team supervision
• Implemented efficiency improvements, reducing processing time by 15%
• Trained staff on safety and stock control systems Education
Bachelor of Computer Science in Computer Networking Marist College-Oneonta, NY
August 2001 to April 2002
High School Diploma
George Wingate High School-Brooklyn, NY
September 1996 to June 2000
Skills
• Client Relations
• Windows & macOS Proficiency
• Electrical Wiring & Troubleshooting
• Warehouse & Inventory Management
• Audiovisual System Installation
• Equipment Operation (Lifts, Ground Gear)
• Low Voltage Wiring & Cable Termination
• Logistics & Route Planning
• Strong Communication
Certifications and Licenses
Driver's License
Aerial Lift Certification
OSHA 10
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