Sheila Michelle Sinclair
Union, SC *****
864-***-**** ****************@*********.***
PROFESSIONAL SUMMARY
Dynamic customer service professional with a proven track record at AmeriCredit Loans, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and active listening, I excel in high-pressure environments, consistently delivering effective solutions and fostering strong client relationships to drive business growth. SKILLS
• Customer service • Active listening
• Critical thinking • Data entry
WORK HISTORY
CUSTOMER SERVICE REPRESENTATIVE 08/2024 to Current AmeriCredit Loans - Union, SC
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
•
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
•
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
•
• Responded to customer requests for products, services, and company information. FAMILY CAREGIVER 01/2015 to 05/2024
Home - 116 Springdale Drive Union, SC 29379
Took care of both of my parents with dementia
FIELD REPRESENTATIVE 05/2008 to 01/2015
1st Franklin Financial - Union, SC
• Completed paperwork in full, on time and with high accuracy. Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
•
Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
•
Assisted in training new team members, resulting in increased productivity and overall team performance.
•
ASSISTANT MANAGER 12/2000 to 05/2008
Regional Finance - Union, SC
• Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience.
•
• Developed strong working relationships with staff, fostering a positive work environment. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
•
CLERK 10/1987 to 12/1999
Torrington Bearings - Union, SC
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
•
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
•
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
•
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
•
EDUCATION
Spartanburg Methodist College - Spartanburg, SC Certificate Paralegal, 06/2005
Union High School - Union, SC High School Diploma 06/1987
CERTIFICATIONS
Paralegal
LANGUAGES
English
Full Professional
REFERENCES
Sandy Delaney 232 Mudbridge Road Buffalo, SC 29321 864-***-**** Lori Sprouse 3116 Buffalo West Springs Hwy. Buffalo, SC 29321 864-***-**** Brenda Kinlaw 627 Parkland Avenue Inman, SC 29349 864-***-****