Customer Service Data Entry

Sheila Michelle Sinclair

Union, SC *****

864-***-**** ****************@*********.***

PROFESSIONAL SUMMARY

Dynamic customer service professional with a proven track record at AmeriCredit Loans, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and active listening, I excel in high-pressure environments, consistently delivering effective solutions and fostering strong client relationships to drive business growth. SKILLS

• Customer service • Active listening

• Critical thinking • Data entry

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 08/2024 to Current AmeriCredit Loans - Union, SC

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. FAMILY CAREGIVER 01/2015 to 05/2024

Home - 116 Springdale Drive Union, SC 29379

Took care of both of my parents with dementia

FIELD REPRESENTATIVE 05/2008 to 01/2015

1st Franklin Financial - Union, SC

• Completed paperwork in full, on time and with high accuracy. Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.

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Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.

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Assisted in training new team members, resulting in increased productivity and overall team performance.

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ASSISTANT MANAGER 12/2000 to 05/2008

Regional Finance - Union, SC

• Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience.

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• Developed strong working relationships with staff, fostering a positive work environment. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

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CLERK 10/1987 to 12/1999

Torrington Bearings - Union, SC

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

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Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

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Improved customer satisfaction by promptly answering inquiries and providing accurate information.

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Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

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EDUCATION

Spartanburg Methodist College - Spartanburg, SC Certificate Paralegal, 06/2005

Union High School - Union, SC High School Diploma 06/1987

CERTIFICATIONS

Paralegal

LANGUAGES

English

Full Professional

REFERENCES

Sandy Delaney 232 Mudbridge Road Buffalo, SC 29321 864-***-**** Lori Sprouse 3116 Buffalo West Springs Hwy. Buffalo, SC 29321 864-***-**** Brenda Kinlaw 627 Parkland Avenue Inman, SC 29349 864-***-****

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