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Customer Service Data Entry

Location:
Greenville, SC
Posted:
August 08, 2025

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Resume:

Sheila Michelle Sinclair

Union, SC *****

864-***-**** ****************@*********.***

PROFESSIONAL SUMMARY

Dynamic customer service professional with a proven track record at AmeriCredit Loans, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and active listening, I excel in high-pressure environments, consistently delivering effective solutions and fostering strong client relationships to drive business growth. SKILLS

• Customer service • Active listening

• Critical thinking • Data entry

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 08/2024 to Current AmeriCredit Loans - Union, SC

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responded to customer requests for products, services, and company information. FAMILY CAREGIVER 01/2015 to 05/2024

Home - 116 Springdale Drive Union, SC 29379

Took care of both of my parents with dementia

FIELD REPRESENTATIVE 05/2008 to 01/2015

1st Franklin Financial - Union, SC

• Completed paperwork in full, on time and with high accuracy. Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.

Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.

Assisted in training new team members, resulting in increased productivity and overall team performance.

ASSISTANT MANAGER 12/2000 to 05/2008

Regional Finance - Union, SC

• Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Developed strong working relationships with staff, fostering a positive work environment. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

CLERK 10/1987 to 12/1999

Torrington Bearings - Union, SC

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

EDUCATION

Spartanburg Methodist College - Spartanburg, SC Certificate Paralegal, 06/2005

Union High School - Union, SC High School Diploma 06/1987

CERTIFICATIONS

Paralegal

LANGUAGES

English

Full Professional

REFERENCES

Sandy Delaney 232 Mudbridge Road Buffalo, SC 29321 864-***-**** Lori Sprouse 3116 Buffalo West Springs Hwy. Buffalo, SC 29321 864-***-**** Brenda Kinlaw 627 Parkland Avenue Inman, SC 29349 864-***-****



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