Customer Experience Help Desk
Resume:
● Kelly K Kissel McCain
Prescott AZ 86301
******@*****.***
Customer Experience, Sales Service, and Resolutions, Management EXPERIENCE
Dyson Direct
**** ******an Pkwy
Aurora IL
HR : Katie Kennedy
Universal Help Desk/ Resolutions Specialist Tier 3 October 2022 to April 2024
Internal systems assistance for all calls, digital chat, and e mails. De escalation specialist.Returns, refunds order processing . Tier 3 resolve, SAP front and back end, Salesforce
Customer Experience Agent
April 2018 to October 2022
US and Canada call center
92% NPS average for nps and resolve
Servicing, Canada for sales, service, and actual troubleshooting of Dyson consumer goods. As a team member I also help to track lost or late delivery items either new goods, parts, or in service devices .Have been working with this team for three years, and had been in house transferred due to excellent skill set and speed of results. 97% bonus rate.
I have been on occasion doing our digital bold chat with consumers from US and Canada as well
Quick learner of systems AS400 should not be an issue have used tutorials
● LMS Lawrence Merchandising Svs
Plymouth MN
Current Field Service Coordinator,
Jasmine Keith
Field Service Representative
All types of merchandising, resets, audits, and gift card servicing for Blackhawk Network. April 2016 to present
● BLAutogroup.com / Elgin Chrysler, Dodge, Jeep, Ram 1010 E Chicago St, Elgin, IL 60120
847-***-**** Katheryne Ballantyne
BDC Service Advisor, all phases of appointment setting, manufacturer recalls
, confirmations, and general auto questions
12/17 to 4/18
● LiveVoice LLC
Itasca IL / ******.******@*********.***
24/7 answering service for various business, shuttle service bookings for Showtime Tours Las Vegas NV, home improvement referral service appointment setting, also soft tech ticket writing. September 2016 to November 2016 FT laid off due to loss of client to overseas market
● ARS / Rescue Rooter
Itasca,IL
John Sindelar, manager
HD SSA for hvac replacement or tune up. Up selling HVAC for residential and soft commercial applications.Oct 2015 to April 2016 Bomuca Intl US, San Diego, CA
Kymberly Diaz-Ruiz National Sales Director
Chicago Market Manager Oct 01,2014 to Aug 04,2015
Provided vendor sales of Vivioptal Vitamins
● Wal Mart store staff education and in store demos
● Walgreen stores stock rotations, demos, staff education Orthopaedic Surgery Specialists LLC, Park Ridge, IL 847-***-**** Louise Lang practice manager
Patient transport, Concierge services
October 2008 to April 2014
● receive & return patients to Doctor’s offices from exterior parking
● transport services and general helper
● patient relations and liaison between EMTs, Doctors, Nurses and staff Total Home Restoration Park Ridge, IL
Construction Cleaning Supervisor
Jan 2001 to Oct 2008
Kevin Ciccone G,C. 847-***-****
● Supervise crews, scheduled weekly hours and assignments
● specified sanitation requirements and performed cleaning routine Education
Glenbard South High School, Glen Ellyn IL / AP studies/honor student Tricocci University, Elmhurst IL/ performed in the cosmetology/ salon industry for 20 years.
Aveda Institute, Minneapolis, MN/advanced business owners courses, management,HR, crisis control for calm.
Prior work experiences include Acosta /PMI food broker, Jos Huber Brewing Co, and 8 years owning and operating first Aveda concept Salon and Spa in Texas, East Of Eden Salon, Eagle Super Stores, Sessions Records call center 3o years experience in the Salon industry as a Specialist and Salon Owner
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